Microsoft Dynamics Expertise Lead

3 days ago


Edmonton, Alberta, Canada InSync Systems Full time
We're looking for a highly skilled Senior Business Analyst/Microsoft Dynamics Consultant to join our team in Edmonton. As a key member of our Business Transformation team, you'll play a critical role in ensuring the successful implementation and integration of Microsoft Dynamics 365 CRM. With your expertise in CRM and ERP system integration, data migration, business process optimization, and leading data strategy and reporting initiatives, you'll drive business value and growth for our clients. Your responsibilities will include:
  1. Performing business analysis activities to assess current and future states
  2. Coordinating the implementation of CRM and Microsoft Dynamics
  3. Providing change management support associated with the Microsoft Dynamics upgrade
  4. Defining technical project plans and coordinating project timelines, budgets, and risk mitigation

As an ideal candidate, you'll have a Bachelor's Degree or Diploma in a relevant field, along with ITIL Certification. Your demonstrated experience in successful implementations of Microsoft Dynamics 365 systems and certification in Microsoft Dynamics 365 customer engagement solutions will be valuable assets. You'll also need to have at least 10 years of experience in developing current and future-state business architecture models, including requirements, business processes, business rules, information models, and organization models. Experience working with enterprise-class CRM software projects, designing and implementing process improvements, and managing cross-functional teams will be essential skills for this role.

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