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Added - 2 days ago Senior Business Analyst/Microsoft Dynamics Consultant Consultant Edmonton ,
1 month ago
We are seeking a motivated Senior Business Analyst/Microsoft Dynamics Consultant with deep expertise in MS Dynamics 365 CRM to advance our client's technology infrastructure.
Key Responsibilities:- Perform business analysis activities to assess the current and future states.
- Coordinate the implementation of Customer Relationship Management (CRM) and Microsoft Dynamics.
- Define technical project plans and work.
- Elicit, document and analyze business, stakeholder, and solution requirements from internal and external stakeholders.
- Create acceptance criteria, test plans and develop test cases for solution enhancements and/or during the evaluation of potential solution components.
- A Bachelor's Degree or Diploma in a relevant field.
- ITIL Certification is highly desired.
- Demonstrated experience with the successful implementation of 3+ Microsoft Dynamics 365 systems with customer engagement solutions, Microsoft Dynamics 365 Certification OR 2+ years of experience working with Microsoft Dynamics 365 customer engagement solutions.
- 10+ years of demonstrated experience in developing current and future-state business architecture models, including requirements, business processes, business rules, information models and organization models.
- Agile Scrum Master Certification is highly desired.
- 10+ years of proven experience working with enterprise-class Customer Relationship Management (CRM) software projects.
- 10+ years of expertise in data conversion from legacy systems to new systems, including the development of data conversion plans, defining conversion threshold metrics, and planning go-live transitions to operations status.
