Pension Services Manager

7 days ago

Toronto, Ontario, Canada CAAT Pension Plan Full time
Secure Your Future with CAAT Pension Plan

We are seeking an experienced Pension Services Manager to join our team at CAAT Pension Plan. As a key member of our Member Services team, you will play a vital role in delivering exceptional pension administration services to our members and employers.

About the Role
As a Pension Services Manager, you will be responsible for overseeing the accurate and timely administration and processing of all events performed by your team. This includes tasks such as service purchases, terminations, retirement, member statements, and more. You will lead member initiatives and projects, ensuring activities are completed within service standards. Additionally, you will monitor and extract statistical data using Excel to ensure all activities are completed in a timely manner to meet or exceed agreed service standards.

Responsibilities
* Oversee the activities of the Member Services team, adjust work allocation, identify capacity/competency constraints, and proactively anticipate bottlenecks/delays
* Foster a highly engaged, client-focused team by providing continuous development and coaching
* Educate staff to ensure knowledge, processes, and procedures remain current
* Work closely with leaders across Member Services and Employer Services to continuously monitor and report on the achievement of service standards and service quality in Member Services
* Assist in the delivery of pension administration services to employers and members during times of high volume
* Identify opportunities and recommend improvements to streamline pension administration processes and knowledge requirements
* Ensure appropriate internal control, confidentiality, and privacy environment is maintained

Requirements
* A university degree in Business Administration, Finance, or a related field; CEBS, PPAC, or CBP certification is an asset
* A minimum of 8 years of experience in pension administration with increasing responsibility
* At least 3 years of experience in leading, coaching, and developing teams
* Knowledge of multi-employer pension plans (MEPP) or public sector pension experience working directly with employers or service providers
* Expertise in pension plan texts, legislation, and regulations
* Strong skills in pension administration systems and tools, with experience implementing new technology as an asset
* Proficiency in Microsoft Office Suite, particularly Excel

What We Offer
At CAAT Pension Plan, we offer a competitive total rewards program based on physical, mental, and financial wellness. This includes:
• Comprehensive & Holistic Care: Your dedication deserves appreciation
• Growth Opportunities: Embrace a vibrant, ever-evolving environment where growth is not just a goal but our way of life
• A Culture of Collaboration and Fun: We're a team that works, grows, and celebrates together
• Making a Difference, Together: We're on a mission to secure a better future for Canadians

Salary and Location
The estimated salary for this position is $80,000 - $110,000 per year, depending on qualifications and experience. The location for this role is Toronto, Ontario.

About Us
CAAT Pension Plan is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We strive to create an environment where employees can bring their best, professional, authentic selves to work.

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