Site Reliability Engineer

4 weeks ago

Old Toronto, Ontario, Canada Ascend Fundraising Solutions Full time
Job Title: Site Reliability Engineer - Automation

We are seeking a highly skilled Site Reliability Engineer to join our IT team at Ascend Fundraising Solutions. As a key member of our team, you will collaborate closely with our client services team to diagnose, troubleshoot, and resolve issues related to system reliability.

Responsibilities:
  1. Take ownership of customer-reported issues and drive them to resolution.
  2. Develop and implement preventive measures to avoid recurring issues.
  3. Collaborate with internal teams to escalate unresolved issues and implement standard procedures.
Infrastructure Management:
  1. Design, configure, deploy, and maintain AWS infrastructure using best practices.
  2. Implement Infrastructure as Code (IaC) using Terraform for scalability, repeatability, and maintainability.
  3. Collaborate with the development team to optimize .NET applications for peak performance in a cloud environment.
Monitoring and Alerting:
  1. Design and implement advanced system monitoring solutions for high performance, availability, and security.
  2. Use monitoring tools proactively to identify and diagnose infrastructure and application-level issues.
  3. Collaborate on defining Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets.
Reliability and Availability:
  1. Optimize cloud resource availability, performance, and cost using best practices.
  2. Plan and execute disaster recovery drills and ensure high availability of critical systems.
  3. Respond promptly to system alerts, lead incident resolution, and contribute to post-mortem analyses.
Automation and Optimization:
  1. Automate repetitive tasks related to infrastructure provisioning, configuration, and deployment.
  2. Ensure continuous deployment and continuous integration best practices are implemented and maintained.
Collaboration and Knowledge Sharing:
  1. Collaborate with developers, product managers, and other teams to ensure seamless and stable application deployment.
  2. Document processes, architectures, and best practices to facilitate knowledge sharing.

We seek a candidate with AWS certifications, experience with monitoring and alerting tools, and a strong understanding of Site Reliability Engineering principles. Excellent communication and collaboration skills are essential for success in this role.

Ascend Fundraising Solutions offers a dynamic work environment, opportunities for growth and development, and a commitment to supporting charities and NPOs. If you are a motivated and detail-oriented individual with a passion for cloud infrastructure and automation, we encourage you to apply for this exciting opportunity.

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