Service Ambassador

6 days ago


Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
About the Role

We are seeking a highly skilled and customer-focused Service Greeter to join our team at OpenRoad Auto Group. As a Service Greeter, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive experience from the moment they step into our dealership.

Key Responsibilities
  • Greet and welcome customers, determining the nature of their visit and directing them to the correct department or personnel.
  • Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
  • Control and track loaner vehicles and their conditions, and assist in moving loaner and guest vehicles into designated areas.
  • Perform customer follow-up duties by phone.
  • Keep the customer lounge area presentable and tidy, including stocking the coffee area.
  • Follow company safety policies and practices, and immediately report any accidents to a Manager/Supervisor.
Requirements
  • Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
  • Professional personal appearance.
  • Customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
  • Exceptional interpersonal and communication skills (oral and written).
  • Ability to work well with both customers and colleagues, and maintain relationships.
  • Must be able to work in an active, social atmosphere without being distracted.
  • Willingness to work outside.
  • Have a valid British Columbia Driver's License Class 5 with a clean drivers abstract.

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