Service and Sales Ambassador

1 week ago

Burnaby, British Columbia, Canada OpenRoad Auto Group Full time
About the Role

We are seeking a highly motivated and customer-focused Service to Sales Team Member to join our team at OpenRoad Auto Group. As a key member of our Sales to Service team, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Facilitate the appraisal of vehicles and communicate ownership options to service clients, with a goal of 90% success rate.
  • Provide exceptional customer service, determining each client's vehicle needs through active listening and questioning.
  • Demonstrate the value of current vehicles and upgrade options to clients, facilitating a seamless handoff to the sales team.
  • Process purchase paperwork for clients, ensuring accurate and timely completion.
  • Stay up-to-date on product knowledge, including features, specifications, prices, and options.
  • Utilize effective closing techniques to drive sales growth, seeking support from management when needed.
  • Ensure client satisfaction, setting goals for monthly productivity and organizing strategies to achieve them.
Requirements
  • Excellent interpersonal skills, with the ability to communicate effectively with all levels of the organization.
  • Strong computer skills, including internet and MS Office, with the ability to maintain accurate records using our computerized system.
  • A valid British Columbia Driver's License with a good driving record.
  • Current VSA MDC License (or willingness to obtain one).
  • Strong time management and prioritization skills.
  • Excellent customer service skills.
About OpenRoad Auto Group

OpenRoad Auto Group is one of the largest and fastest-growing automotive retail groups in the country, representing 21 automotive brands across 34 locations. We are proud of our forward-thinking culture, developed over 40 years of continuous improvement initiatives. Our shared vision is to become the national automotive leader in customer experience, and we are committed to delivering exceptional service to our clients.

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