Senior Hospitality Operations Manager

2 weeks ago


Vancouver, British Columbia, Canada The Bench Bakehouse Full time

The Bench Bakehouse is a dynamic and rapidly growing bakery chain with a strong commitment to customer satisfaction.

We are currently seeking a highly motivated Senior Hospitality Operations Manager to join our team

Salary: $60,000 - $80,000 per year

Job Description:

We are looking for a skilled leader who can effectively manage the daily operations of our bakery cafes, ensuring exceptional customer service, efficient food production, and maintaining high standards of cleanliness and safety.

Responsibilities:

  • Monitor staff performance to ensure high-quality customer service and effective food preparation
  • Plan and organize daily operations to maximize efficiency and minimize waste
  • Determine the type of services to be offered and implement operational procedures accordingly
  • Negotiate arrangements with suppliers for food and other supplies to maintain quality and reduce costs
  • Address customers' complaints or concerns in a professional and courteous manner

Requirements:

To succeed in this role, you will need:

  • A secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in a similar role

Benefits:

We offer a range of benefits to support your physical and mental well-being, including:

  • Dental plan
  • Health care plan

Support for Newcomers and Refugees:

We are committed to supporting the settlement and integration of newcomers and refugees into our community. This includes:

  • Assisting with immediate settlement needs, such as housing and transportation
  • Facilitating access to community resources, language training, and skills training

Support for Indigenous People:

We strive to create a welcoming and inclusive work environment for Indigenous workers. This includes:

  • Mentorship, coaching, and networking opportunities
  • Developing and maintaining relationships with Indigenous communities and organizations
  • Cultural competency training and awareness training for all employees

Working Conditions:

This is a permanent position with a 30-40 hour workweek.



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