Hospitality Operations Manager

7 days ago


Vancouver, British Columbia, Canada Kalido Hospitality Group Full time
About Kalido Hospitality Group

Kalido Hospitality Group is a leading hospitality management company specializing in hotels, serviced apartments, and short-term rentals. With expertise spanning development & design, revenue management, sales, marketing, and operations, we collaborate with developers, owners, and operators to drive property success in today's fast-paced hospitality landscape.

Operations Supervisor Role Overview

We are seeking a full-time Operations Supervisor to join our team in the Greater Vancouver Metropolitan Area. This role involves handling a variety of responsibilities, from managing teams and overseeing daily operations to solving challenges on the spot, all with a friendly and proactive attitude.

Key Responsibilities
  • Day-to-day operations management, staff supervision, quality service delivery, and operational efficiency.
  • Strong leadership and team-building skills to foster a positive culture.
  • Proficiency in relevant software and systems to streamline operations.
  • Bachelor's degree in Hospitality Management or a related field (preferred).
Essential Skills and Qualifications
  • Experience in operations management in hospitality (preferably in hotels and vacation rentals).
  • Ability to share guest satisfaction data promptly and address employee concerns proactively.
  • Familiarity with brand service standards and commitment to continuous improvement.
  • Ensuring compliance with high hospitality standards across the team.
  • Assisting in quality audits and implementing key control measures.
  • Reviewing financial data to identify cost-saving and revenue-boosting opportunities.
  • Applying policies and procedures consistently while recognizing team achievements.
Benefits and Opportunities
  • $65,000 - $80,000 estimated annual salary based on experience and qualifications.
  • Potential for career growth and professional development within the hospitality industry.
  • Collaborative work environment with a dynamic team.


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