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Customer Service Supervisor

2 months ago

Mississauga, Ontario, Canada Urban Construction Limited Full time
Job Title: Customer Service Supervisor

Urban Construction Limited is seeking a highly organized and reliable Customer Service Supervisor to join our team. As a key member of our operations team, you will be responsible for supervising a team of 5-10 people and ensuring the smooth execution of customer service operations.

Key Responsibilities:
  • Supervise and coordinate the activities of a team of customer service representatives
  • Prepare and review reports on customer service performance and operations
  • Recruit, train, and develop team members to ensure excellent customer service
  • Estimate costs and materials for customer service operations
  • Ensure compliance with health and safety regulations and company policies
Requirements:
  • 1-2 years of experience in customer service or a related field
  • College diploma or equivalent in a related field
  • Excellent communication and leadership skills
  • Ability to work under pressure and meet deadlines
Work Environment:

Our team works in a hybrid environment, with a mix of office and outdoor work. We require our team members to be able to work in a noisy and dusty environment.

What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment