Customer Service Supervisor

4 weeks ago

Mississauga, Ontario, Canada DEMAN GROUP INC. Full time
Job Title: Customer Service Supervisor

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at DEMAN GROUP INC. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to ensure that our customers receive exceptional service.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure that customer needs are met.
  • Provide coaching and training to customer service representatives to improve their skills and performance.
Requirements:
  • 5 years or more of experience in customer service or a related field.
  • Proven track record of leading a team and achieving results.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
Working Conditions:
  • 37.5 hours per week.
  • Anglais.
  • Permanent.

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