Technical Operations Manager
3 days ago
The Service Management Specialist will play a critical role in ensuring the smooth execution and continuous improvement of IT services within Geotab Inc. The successful candidate will have a proven track record of implementing ITSM processes, tools, and automation solutions, as well as a strong background in ITIL, including Major Incident, Problem, and Change Management.
Main Tasks
- Manage Major Incidents, Problems, Changes, and Transitions.
- Deliver comprehensive Service Reporting.
- Build and implement Service Management processes that support both agile and waterfall methodologies.
- Act as a change agent, leading and supporting teams in adopting and refining Agile Frameworks.
Key Requirements
- 10-12 years of required previous experience in IT Management or other IT process-oriented roles.
- Proven track record of implementing ITSM processes, tools, and automation solutions.
- Strong background in ITIL, including Major Incident, Problem, and Change Management.
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