Cafe Operations Manager

2 weeks ago


Toronto, Ontario, Canada Fitzrovia Full time
About the Role:

We are seeking a seasoned Cafe Manager to oversee the day-to-day operations of our in-house Cafe Bar, No. 10 Dean.

This role involves managing a team of Baristas, ensuring exceptional customer service, and driving profitability through innovative strategies.

The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering outstanding hospitality experiences.

Key Responsibilities:
  • Lead the Cafe Bar team, fostering a positive and productive work environment
  • Maintain high standards of customer satisfaction, addressing complaints and concerns effectively
  • Develop and implement plans to increase sales, manage stock levels, and optimize inventory
  • Ensure consistent quality and presentation of beverages, collaborating with the team to achieve this goal
  • Manage scheduling, training, and supervision of staff, promoting teamwork and efficiency
  • Monitor and maintain accurate records, including cash handling, balance sheets, and related financial documents
  • Negotiate and maintain relationships with suppliers, vendors, and partners
  • Comply with health and safety regulations, provincial/territorial liquor legislation, and other relevant laws
Qualifications and Experience:
  • Bachelor's degree or diploma in Hospitality Management (an asset)
  • 1-2 years of supervisory experience in a fast-paced food and beverage operation
  • 2-3 years of barista and specialty coffee experience
  • Food Handlers' and Smart Serve certifications
  • Hospitality-driven attitude, excellent communication and organizational skills
  • Ability to multitask, lead, and motivate a team
  • Passion for food and beverage, especially coffee and wine service
  • Strong problem-solving and decision-making skills
Why Us:

Fitzrovia offers a dynamic and entrepreneurial work environment, prioritizing innovation and excellence in customer service.

As a key member of our team, you'll have opportunities to grow professionally, develop new skills, and contribute to the success of our luxury real estate apartment buildings.



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