Cafe Operations Manager
2 weeks ago
We are seeking a seasoned Cafe Manager to oversee the day-to-day operations of our in-house Cafe Bar, No. 10 Dean.
This role involves managing a team of Baristas, ensuring exceptional customer service, and driving profitability through innovative strategies.
The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering outstanding hospitality experiences.
Key Responsibilities:- Lead the Cafe Bar team, fostering a positive and productive work environment
- Maintain high standards of customer satisfaction, addressing complaints and concerns effectively
- Develop and implement plans to increase sales, manage stock levels, and optimize inventory
- Ensure consistent quality and presentation of beverages, collaborating with the team to achieve this goal
- Manage scheduling, training, and supervision of staff, promoting teamwork and efficiency
- Monitor and maintain accurate records, including cash handling, balance sheets, and related financial documents
- Negotiate and maintain relationships with suppliers, vendors, and partners
- Comply with health and safety regulations, provincial/territorial liquor legislation, and other relevant laws
- Bachelor's degree or diploma in Hospitality Management (an asset)
- 1-2 years of supervisory experience in a fast-paced food and beverage operation
- 2-3 years of barista and specialty coffee experience
- Food Handlers' and Smart Serve certifications
- Hospitality-driven attitude, excellent communication and organizational skills
- Ability to multitask, lead, and motivate a team
- Passion for food and beverage, especially coffee and wine service
- Strong problem-solving and decision-making skills
Fitzrovia offers a dynamic and entrepreneurial work environment, prioritizing innovation and excellence in customer service.
As a key member of our team, you'll have opportunities to grow professionally, develop new skills, and contribute to the success of our luxury real estate apartment buildings.
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