Payment Servicing Specialist
4 weeks ago
At goeasy Ltd., we are seeking a highly skilled Payment Servicing Specialist to join our team. As a Payment Servicing Specialist, you will play a critical role in ensuring the smooth operation of our cheque processing and payment services.
Key Responsibilities:
- Create and manage cheque batches and follow-ups from the AP department and branches
- Track and manage outgoing and returned cheques
- Process recurring visa debit payments and reversals
- Manage goeasy tickets within our ticketing portal and provide excellent customer service, coaching, and support to the retail network
- Ensure that systems are used to their full capacity and constantly seek improvements, modifications, and changes to further improve the efficiencies of the organization
Requirements:
- 1-3 years' experience within the Financial Services Industry in a related role
- Intermediate experience working with Microsoft products, specifically: Word, Excel, and Outlook
- Basic Accounting knowledge
- Analytical and problem-solving skills
- Ability to think outside the box
- Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
- Experience working in a fast-paced environment
- Able to work as part of a team and independently with minimum supervision
- Ability to multitask
- Adapts well to change
- Exceptional communication skills (both written and verbal English)
- Able to work under pressure and meet tight deadlines
- Ability to make decisions independently
- Ability to create a sense of urgency in work and react quickly and appropriately to problems
Working Conditions:
- Operating hours are 8:30 am to 5:00 pm, Monday to Friday in the office, these hours are subject to change based on our business requirements
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