Payment Processing Specialist

4 weeks ago


Mississauga, Ontario, Canada goeasy Ltd. Full time

At goeasy Ltd., we are seeking a skilled Payment Processing Administrator to join our team. As a key member of our Central Administration Department, you will play a vital role in ensuring the smooth operation of our lending and leasing businesses.

This is a permanent, full-time position that offers a competitive salary and a comprehensive benefits package, including full health benefits, paid vacation days, and a birthday off. You will also have access to learning and development opportunities, volunteer days, and an employee purchase program.

As a Payment Processing Administrator, you will be responsible for posting manual payments to customer accounts, managing incoming and eTransfer payments, and processing recurring visa debit payments and reversals. You will also provide excellent customer service, coaching, and support to our retail network, and work closely with management to meet day-to-day requirements.

To be successful in this role, you will need to have 1-3 years' experience in the financial services industry, with intermediate experience working with Microsoft products, specifically Word, Excel, and Outlook. You will also need to have basic accounting knowledge, analytical and problem-solving skills, and the ability to think outside the box.

Working at goeasy Ltd. during COVID-19, we have implemented best practices and protocols to ensure a safe interview and onboarding experience. We continue to serve our customers through our phone and digital channels, and have implemented rigorous hygiene practices in all locations.

As a Payment Processing Administrator, you will have the opportunity to work in a fast-paced, friendly, and team-oriented environment. You will be able to build lasting relationships with our customers, and help them rebuild their credit and graduate towards prime rates and a brighter financial future.

Key Responsibilities:

  • Post manual payments to customer accounts
  • Post and manage incoming and eTransfer payments
  • Process recurring visa debit payments and reversals
  • Complete goeasy tickets within our ticketing portal and provide excellent customer service, coaching, and support to the retail network
  • Support management with day-to-day requirements
  • Provide backup coverage to other peers within the Central Administration Department

What You Need:

  • 1-3 years' experience in the financial services industry
  • Intermediate experience working with Microsoft products, specifically Word, Excel, and Outlook
  • Basic accounting knowledge
  • Analytical and problem-solving skills
  • Ability to think outside the box
  • Excellent attention to detail and accuracy, as well as the ability to meet critical deadlines in a timely and effective manner
  • Experience working in a fast-paced environment
  • Able to work as part of a team and independently with minimum supervision
  • Ability to multitask
  • Adapts well to change
  • Exceptional communication skills (both written and verbal English)
  • Able to work under pressure and meet tight deadlines
  • Ability to make decisions independently
  • Ability to create a sense of urgency in work and react quickly and appropriately to problems

Working Conditions:

  • Operating hours are 8:30 am to 5:00 pm, Monday to Friday in the office, these hours are subject to change based on our business requirements


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