Application Support Specialist

4 weeks ago


Toronto, Ontario, Canada Techy Logs Software Inc Full time

We are seeking an Application Support Analyst to join our team at Techy Logs Software Inc. The successful candidate will be responsible for providing technical support to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide timely solutions to technical issues
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service and manage incidents
Work Environment
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
Requirements
  • College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • 2 years to less than 3 years of experience
  • Client focus, efficient interpersonal skills, initiative, organized, ability to multitask, and time management


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