Customer Experience Specialist
4 days ago
At The Toronto-Dominion Bank (Canada), we are dedicated to delivering legendary customer experiences. As a Customer Experience Associate, you will play a crucial role in achieving this goal.
About the RoleThis is an exciting opportunity for a customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, handling a broad range of customer transactions, and promoting products and services to existing and prospective customers.
Key Responsibilities- Create an exceptional customer experience with every interaction, ensuring a positive and memorable experience for all customers
- Handle a broad range of financial transactions accurately and efficiently, including deposits, withdrawals, bill payments, and other transactions as necessary
- Assist with responding and resolving customer concerns, escalating when necessary to ensure timely and satisfactory resolutions
- Identify customer needs and determine solutions to customer problems, opening a limited range of products and/or services for customers
- S support business objectives by advising customers on suitable products and services, promoting bank capabilities, and contributing to Operational Excellence initiatives
- Participate fully as a member of the team, promoting team effectiveness and contributing to a positive work environment
To succeed in this role, you will need:
- A high school diploma and/or equivalent education
- 1+ years of relevant experience in a customer-facing role
- Post-secondary or undergraduate degree in a related field (preferred)
- Established customer service skills and a broad knowledge of basic banking products and services
- The ability to work in a fast-paced environment, handle multiple tasks simultaneously, and maintain accuracy and attention to detail
We offer a competitive salary, ranging from $50,000 to $65,000 per annum, depending on experience and qualifications. Additionally, our Total Rewards package includes variable compensation, health and well-being benefits, savings and retirement programs, paid time off, banking benefits, discounts, career development opportunities, and recognition programs.
Please note that this job opportunity is subject to provincial regulation for employment purposes, and each province or territory within Canada may have its own set of regulations, requirements.
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