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Front Store Manager

2 months ago

Carrot River, Saskatchewan, Canada Accoravillage Full time

Job Summary:

We are seeking a highly skilled and experienced Front Store Manager to join our team at Accoravillage. As a key member of our retail operations team, you will be responsible for overseeing the entire front store operation, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:

  • Store Operations:
    • Lead and participate in initiatives to achieve store strategic objectives.
    • Ensure superior customer service is always provided.
    • Promote the Accoravillage brand through various channels.
    • Follow and promote the Accoravillage policy manual to inspire a working environment that attracts and retains talented employees.
    • Manage practices regarding returns, complaints, store security, and employee discounts.
    • Carry out or delegate responsibility for cash handling, daily reports, banking, and deposits.
    • Ensure proper store opening and closing, security alarm activation, and all day-end procedures.
    • Ensure proper store maintenance, building security, and all store cleanliness and general housekeeping guidelines are followed.
  • Front Store Personnel:
    • Manage front store staff in all Front Store aspects.
    • Train all front store employees and ensure that all front store staff perform job duties according to their job descriptions.
    • Coordinate work schedules for all front store personnel.
    • Supervise all front store personnel in day-to-day operations.
    • In coordination with Human Resources, hire, discipline, and terminate front store employees as needed.
  • Inventory and Buying:
    • Ensure proper inventory control in all departments as per budgets and preferred supplier programs are followed.
    • Assist the store operator in budgeting, buying, inventory, and pricing objectives; work to maximize gross margins.
    • Set promotional objectives; ensure proper ordering and set-up of the sales.
    • Develop an awareness of the competition and marketplace; carry out changes in promotions, product mix, or merchandising to keep up to date.
    • Ensure invoices are checked against purchase orders.
    • Ensure that all shrinkage is controlled in areas such as returns, paid-outs, and internal and external theft, and proper pricing and receiving guidelines are followed.
    • Manage Monthly Cycle Count Schedule and inventory reporting to the Accoravillage Inventory Manager.
    • Handle sales representatives utilizing the POS system and check suggested orders from reps for approval; ensure all claims, damages, and returns are handled.
    • Attend buying shows when necessary; carry out necessary preparation before the show.
    • Coordinate with the receiver all retail pricing in keeping with store policy and local competition.
    • Ensure all items on the shelf are priced properly, with the correct description, order number, and UPC.
    • Make sure new shelf labels are put out for price changes as soon as possible.
    • Support the receiver in checking costs, quantities, or terms discrepancies.
    • Coordinate with the receiver to ensure the maintenance and ordering of adequate stock of store supplies such as bags etc.
    • Ensure all sections are kept up to date regarding planogram maintenance to ensure the proper product mix and merchandising are in place.
    • Ensure daily facing of all sections, replenishment of stock and new products, and delegate such responsibilities to Sales Clerks.
    • Coordinate all signage and POP materials including correct placement of window banners, promotional signage, and sale shelf talkers.
    • Ensure all aspects of merchandising standards are always in place.
    • Operate the front store within the guidelines and objectives of Accoravillage.
    • Participate in setting financial operating budgets and policy objectives with Accoravillage both on a long-term and short-term basis.
    • Ensure proper record-keeping, reporting, and timely communication with the Accoravillage Accounting Office.

Qualifications & Skills:

  • Experience managing a retail store.
  • Knowledge of managing and training teams.
  • Strong people management and leadership abilities.
  • Professional attitude and ability to communicate well with customers, co-workers, and suppliers.
  • Due to this position's sensitive nature, the successful candidate must complete a Criminal Record Check.

Experience:

  • Retail Management: 2 years (preferred)

Benefits:

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP
  • Bonus

Schedule:

  • 8-hour Shift
  • Day Shift
  • Morning Shift
  • Monday to Friday

Accoravillage is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.