Customer Experience Associate

2 weeks ago

Ottawa, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
About the Role

As a Customer Experience Associate at The Toronto-Dominion Bank, you will play a crucial role in delivering legendary customer experiences to over 27 million households and businesses. This is an excellent opportunity for individuals who are passionate about helping customers and want to expand their experience.

Job Description

The primary responsibility of this role is to process financial transactions accurately, handle customer inquiries, and provide exceptional service to our valued clients. You will be working in a fast-paced environment and must be able to exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.

Key Responsibilities
  • Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures and industry regulations.
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters.
  • Respond and resolve customer concerns using standard procedures and escalating non-standard activities, as necessary.
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
Requirements
  • High School diploma and/or 1+ years of relevant experience.
  • Undergraduate degree or equivalent is an asset.
  • Strong administration, organizational, planning, and time management skills to work in a fast-paced environment.
  • Hands-on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
  • A go-getter who can exercise initiative and be accurate and detail-oriented to handle several tasks and changing priorities.
Benefits

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts, career development, and reward and recognition programs.

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. At TD, we believe that all colleagues, no matter where they work, are customer-facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Salary

The estimated salary for this position is between $45,000 and $65,000 per year, depending on experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health and dental coverage, pension plan, and employee assistance program.

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