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Customer Experience Associate

2 months ago

Québec, Quebec, Canada EightSix Network Full time

About the Role

As a Customer Experience Associate at EightSix Network, you will be the face of our organization, responsible for delivering exceptional customer service and building strong relationships with our clients. Your primary focus will be to provide proactive support, listen to customer needs, and resolve issues in a timely and professional manner.

Key Responsibilities

  • Process day-to-day transactions and manage customer accounts
  • Nurture long-standing relationships and identify opportunities for growth
  • Stay up-to-date with industry trends and technology to provide expert advice to customers
  • Contribute to team targets by identifying and fulfilling sales opportunities

Requirements

  • Proven customer service skills and experience in a similar role
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong technical skills and knowledge of digital banking platforms
  • Excellent communication and interpersonal skills

What We Offer

  • A competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A collaborative and inclusive work environment
  • Recognition and rewards for high-performance

Language Requirements

The successful candidate will be required to communicate in English and French, as they will be serving English-speaking clientele.