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Multilingual Customer Service Representative with French and English Expertise

1 month ago

Toronto, Ontario, Canada BlueSky Personnel Solutions Full time

Location: Yonge/Lawrence area

We are seeking a highly skilled Bilingual Customer Service Specialist to join our team at BlueSky Personnel Solutions.

About the Role:

  • This is an in-office position requiring strong communication skills, both written and verbal, to provide exceptional customer service to clients.
  • The ideal candidate will be fluent in both French and English, with experience working in high-volume customer service environments.
  • Prior background in travel, tourism, hospitality, or online ticketing (TICO certification is a plus) would be beneficial.

Responsibilities:

  • Provide expert-level customer support via phone, email, and live chat channels.
  • Process orders, resolve issues, and assist with online bookings efficiently.
  • Maintain up-to-date knowledge of products and services to offer personalized recommendations to customers.
  • Monitor pricing strategies to ensure competitiveness and suggest improvements as needed.
  • Collaborate effectively with colleagues to achieve shared goals and objectives.

What We're Looking For:

  • A minimum of [est. $50,000 - $65,000] annual salary, commensurate with experience.
  • An equal opportunity employer committed to diversity and inclusion.
  • A dynamic work environment that encourages growth and excellence.
  • Competitive compensation package including benefits and opportunities for advancement.

About Us:

  • BlueSky Personnel Solutions is dedicated to providing exceptional staffing solutions to businesses across various industries.
  • We pride ourselves on fostering a positive work culture that values employee satisfaction and well-being.
  • Our mission is to build long-term relationships with clients and candidates alike, driven by a passion for delivering outstanding results.