IT Support Specialist

3 days ago

Winnipeg, Manitoba, Canada Bold Commerce Full time
Join Bold Commerce as an IT Specialist

We are seeking a highly skilled and motivated IT Specialist to join our team at Bold Commerce. As an IT Specialist, you will play a critical role in supporting our internal employees by providing technical assistance, managing IT infrastructure, and administering user access.

Key Responsibilities:

  • Troubleshoot and provide technical support for workstations, software, and internal systems.
  • Manage access requests and set up media and IT equipment.
  • Provide technical support for company events and ensure smooth virtual access.
  • Track and manage IT assets, maintaining up-to-date inventory reports.
  • Assist with configuring and maintaining IT systems, ensuring timely updates and patches.
  • Deploy Single Sign-On (SSO) for third-party software.
  • Create and update IT documentation for employee knowledge base.
  • Ensure end user assets (hardware/software) remain in compliance with IT and cybersecurity controls.
  • Assist Technology and Security teams on projects.

Requirements:

  • 1-3 years of experience in IT support or networking.
  • Post-secondary education in Networking or IT Support, or equivalent work experience.
  • Basic knowledge of computer troubleshooting, networking, and mobile device management.
  • Experience with network infrastructure and identity/access management.
  • Experience primarily with Apple MacOS, iOS, and Google Workspaces is preferred with some experience of windows operating systems.

About Bold Commerce:

Bold Commerce powers personalized checkout experiences for leading omnichannel retailers and direct-to-consumer brands. We are a dynamic team that truly cares about building the future of ecommerce. We live by the BUILDERS Code, a shared set of practices, beliefs, and values that help shape this remote-first company.

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