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Senior IT Support Specialist

2 months ago

Winnipeg, Manitoba, Canada Avenir IT Inc. Full time
About the Role

Avenir IT Inc. is seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist. This is a challenging and rewarding role that requires a strong technical background, excellent communication skills, and a passion for delivering exceptional customer service.

Key Responsibilities
  • Provide senior-level technical support to our clients, troubleshooting and resolving complex networking, infrastructure, and server issues.
  • Diagnose and analyze existing systems and procedures, making proactive recommendations for improvements and best practices.
  • Assist with escalations that stretch beyond the scope of support, serving as a trainer, mentor, and leader to the team.
  • Develop and maintain strong relationships with clients and colleagues through trust, expertise, and excellent service.
  • Contribute to the growth and development of the team, taking on additional responsibilities and mentoring junior team members.
Requirements
  • Minimum five years of relevant IT experience, with a strong background in supporting and building SMB environments.
  • Extensive knowledge of Windows Server, Firewalls, Managed Switches, VPNs, and WiFi, as well as Exchange Server, Hyper-V, and VMware Infrastructure.
  • Desirable certifications include MCSA, MCSE, CCNA, or VCP.
  • Strong interpersonal skills, including written and verbal communication, time management, and project management.
  • Ability to work independently with minimal supervision or assistance.
  • Valid driver's license and access to a vehicle.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.
  • A fun and friendly team culture.