IT Vendor Relationship Manager

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Summary

We are seeking a highly skilled IT Vendor Relationship Manager to join our team at Scotiabank. As a key member of our organization, you will be responsible for building and maintaining strong relationships with IT vendors and internal stakeholders. Your expertise will ensure that IT and business requirements align, and you will be tasked with arbitration with IT vendors. You will also be responsible for managing vendor relationships through all stages of the contract and vendor lifecycle, in alignment with relevant BNS frameworks/methodologies, and with business and enterprise objectives.

Key Responsibilities
  • Work alongside procurement colleagues to assist with developing contracts and understand any current requests for information (RFIs), requests for quotations (RFQs) and requests for proposal (RFPs) that are in the pipeline.
  • Adhere to contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules. Maintain an updated contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active. Moreover, track obligations, deliverables and contract change notices. Manage and control access to documents as appropriate.
  • Work with legal representatives to develop and insert appropriate legal and commercial protections in contracts, as warranted.
  • Work with all teams (security, compliance and tax, HR, accounts payable [AP], and so on) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations.
  • Develop a knowledge base of negotiating strategies, best practices, and negotiation personnel and teams. Make improvements to processes, procedures, workflow and organizational structures for contract management.
  • Administer commercial and financial arrangements with vendors to include billing, invoicing, performance incentives and remedies, and internal chargebacks, where appropriate.
  • Work with vendors and key stakeholders to establish clear contract change control processes.
Requirements
  • Lead and drive a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Provide guidance to business/functional leaders to ensure escalated concerns/governance issues are appropriately managed.
  • Work closely and effectively with assigned business partners to ensure their requirements are met.
  • Accountable for the quality of advice and support provided to the business and achievement of the lines of business overall objectives in relation to the vendor.
What We Offer
  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success.
  • We provide you with the tools and technology needed to create meaningful customer experiences.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • We hire you for your talent — not just a job — so you can grow with us. We'll equip you for success not only in your role, but also in your career as a whole.
  • Dress codes don't apply here: being comfortable does.
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones.
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental and much more.

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