Store Manager
2 weeks ago
Requisition ID: 863234
Store #: 000928 LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information
About the Role:
The Store Manager is a key leader within the LensCrafters organization, responsible for delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.
Key Responsibilities:
- Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.
- Provides on-the-job training and guidance to team members making use of Company provided programs.
- Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
- Performs administrative duties to include payroll, inventory management, technical application and understanding.
- Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
- Leads Doctor of Optometry business partnership and co-planning.
- Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
- Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS.
- Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
- Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.
Requirements:
- High School graduate or equivalent
- 4+ years management/supervisory experience
- Team building and management skills
- Sales skills
- Familiarity with cash register, computers and calculators
- Ability to manage time under aggressive deadlines
- State licensure (if applicable) and/or ABO Certification in non-licensed states
- LensCrafters Quality, Fitting and Adjusting Program
- Previous experience in customer service and retail
- Knowledge of current store merchandise
Benefits:
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Equal Employment Opportunity:
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
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