Store Manager

3 weeks ago


Eastern Ontario, Canada LensCrafters Full time
p>Requisition ID: 863234
Store #: 000928 LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.Provides on-the-job training and guidance to team members making use of Company provided programs.Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.NPS – Net Promoter Score % Sales to Plan Store Operating Profitability % Saturation of Training Key Performance Indicators, to include exam growth and retention Performs administrative duties to include payroll, inventory management, technical application and understanding.Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.Leads Doctor of Optometry business partnership and co-planning.Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS.Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
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