Store Manager

3 months ago


Eastern Ontario, Canada PRIDE MARINE GROUP - OTTAWA Full time

For over 30 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go.

We are currently looking for a Store Manager to work out of our Pride Marine Group – Ottawa location. Our location on Carp Road sells new and used boats, snowmobiles, and ATVs. Our service and customer support is outstanding, as evidenced by our certification as a Brunswick 5-star Master Dealer.

Our Ideal Candidate is a self-starter who is driven to succeed. We offer health benefits, life, AD&D and LTD insurance benefits, paid vacation, and a bonus plan.

Key Responsibilities:

  • Identify and promote new products and services to customers
  • Achieve budget and efficiency targets within established time frames
  • Achieve Customer Satisfaction Index (CSI) target
  • Build and maintain an effective team of customer service representatives, yard crew members, and technicians
  • Lead, coach, and motivate the team to achieve customer service goals
  • Model and champion the company's dedication to providing excellent customer service
  • Set expectations for each member of the service team and ensure team members meet expectations
  • Address customer complaints and concerns that have been escalated in a timely and professional manner
  • Maintain high levels of customer satisfaction and client retention
  • Maintain excellent Health & Safety standards and ensure compliance with company policies and procedures
  • Commitment to personal development
  • Motivates and supports the service team and always leads by example
  • Schedules and checks status of work orders
  • Manages daily service and delivery schedules
  • Monitors Technicians and delivery staff to ensure internal and external delivery dates are met
  • Monitors and responds to service and parts related e-mails and telephone inquiries
  • Works closely with the Customer Service Representative - Parts to ensure high demand inventory is maintained
  • Other duties as assigned

Experience & Education Required:

  • 3-5 years of Customer Service experience in the marine or automotive industry
  • 3-5 years Managerial experience
  • Understanding of basic math (addition, subtraction, division, and multiplication)
  • Excellent communication skills (verbal and written)
  • Pleasure Craft Operator Card

Job Requirements:

  • Able to work in variable work environments/conditions both indoors and outdoors
  • Able to lead and motivate a team

START DATE: Immediate

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