Store Manager
3 months ago
For over 30 years family owned and operated, Pride Marine Group has been creating personalized watercraft experiences. We don’t just sell boats—we help bring customer’s visions for a life well lived to reality by connecting them to the vessel that will take them where they want to go.
We are currently looking for a Store Manager to work out of our Pride Marine Group – Ottawa location. Our location on Carp Road sells new and used boats, snowmobiles, and ATVs. Our service and customer support is outstanding, as evidenced by our certification as a Brunswick 5-star Master Dealer.
Our Ideal Candidate is a self-starter who is driven to succeed. We offer health benefits, life, AD&D and LTD insurance benefits, paid vacation, and a bonus plan.
Key Responsibilities:
- Identify and promote new products and services to customers
- Achieve budget and efficiency targets within established time frames
- Achieve Customer Satisfaction Index (CSI) target
- Build and maintain an effective team of customer service representatives, yard crew members, and technicians
- Lead, coach, and motivate the team to achieve customer service goals
- Model and champion the company's dedication to providing excellent customer service
- Set expectations for each member of the service team and ensure team members meet expectations
- Address customer complaints and concerns that have been escalated in a timely and professional manner
- Maintain high levels of customer satisfaction and client retention
- Maintain excellent Health & Safety standards and ensure compliance with company policies and procedures
- Commitment to personal development
- Motivates and supports the service team and always leads by example
- Schedules and checks status of work orders
- Manages daily service and delivery schedules
- Monitors Technicians and delivery staff to ensure internal and external delivery dates are met
- Monitors and responds to service and parts related e-mails and telephone inquiries
- Works closely with the Customer Service Representative - Parts to ensure high demand inventory is maintained
- Other duties as assigned
Experience & Education Required:
- 3-5 years of Customer Service experience in the marine or automotive industry
- 3-5 years Managerial experience
- Understanding of basic math (addition, subtraction, division, and multiplication)
- Excellent communication skills (verbal and written)
- Pleasure Craft Operator Card
Job Requirements:
- Able to work in variable work environments/conditions both indoors and outdoors
- Able to lead and motivate a team
START DATE: Immediate
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