Experience Design Director

6 days ago

Toronto, Ontario, Canada Manulife Full time
Lead Experience Design Director

We are seeking an exceptional Lead Experience Design Director to join our team and play a key role in shaping the future of financial services. As a leader in experience design, you will be responsible for driving the development of innovative digital experiences that meet the evolving needs of our customers.

About Manulife

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With a global presence across Asia, Canada, and Europe, we provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Salary and Benefits

The annual base salary for this role is estimated to be between $103,050 CAD and $185,490 CAD, depending on local market conditions, geography, and relevant job-related factors. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Job Description

In this role, you will lead a team of experienced designers and strategists to create customer-centric designs that drive business results. You will work closely with cross-functional teams to translate business requirements into innovative design solutions that delight our customers. Your expertise in human-centered design, research methods, and design systems will enable you to develop high-quality deliverables that meet usability, accessibility, and performance standards.

Key Responsibilities
  • Champion a human-centric approach throughout the organization, advocating for the importance of empathy, research, and testing in the design process.
  • Lead a team of designers, strategists, and researchers to ensure seamless and delightful end-to-end experiences across products and services, delivering on our CX strategy and business objectives.
  • Define and drive the overall design strategy, vision, and journeys, ensuring alignment with business objectives and customer needs.
Required Skills and Qualifications

To succeed in this role, you will need:

  • A degree in design, business, or a related field, or equivalent work experience.
  • Deep experience with user-centered research, design methods, and techniques (Human-Centered Design).
  • Experience delivering successful digital products and services in a financial services or similar industry.
  • Outstanding skills in research, analysis, communication, and facilitation.
  • Experience leading a team of seasoned professionals in an agile environment, exceling in iteration, collaboration, and adaptability.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for growth and professional development. Our commitment to diversity, equity, and inclusion creates a workplace where everyone thrives. Join us and contribute to shaping the future of financial services

  • Director, Experience Design

    4 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled Director, Experience Design to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our Experience Design team, you will be responsible for leading the development of human-centered design solutions that meet the needs of our customers and drive business results.Key...

  • Digital Experience Design Director

    4 weeks ago

    Toronto, Ontario, Canada Manulife Full time

    Job Title: Digital Experience Design DirectorJob Summary:We are seeking a highly skilled Digital Experience Design Director to lead our Human-Centered Design practice. As a key member of our team, you will be responsible for driving the design of innovative digital experiences that meet the needs of our customers and stakeholders.Key Responsibilities:Lead a...

  • Director of User Experience Design

    1 month ago

    Toronto, Ontario, Canada Cineplex Full time

    Job Title: Director of User Experience DesignCineplex is seeking a highly skilled and experienced Director of User Experience Design to lead our UXD practice and support a talented team of interaction designers, visual designers, user researchers, and digital content specialists.Key Responsibilities:Lead and support a team of highly engaged interaction...

  • Digital Experience Design Director

    4 weeks ago

    Toronto, Ontario, Canada Manulife Full time

    Job Title: Digital Experience Design DirectorAbout the Role:We are seeking a highly skilled Digital Experience Design Director to lead our Human-Centered Design practice. As a key member of our team, you will be responsible for driving the development of innovative digital experiences that meet the needs of our customers.Key Responsibilities:* Lead a team of...

  • Strategic Designer

    2 weeks ago

    Toronto, Ontario, Canada Ove Brand Design Full time

    Job RoleOve Brand Design seeks a Strategic Designer who will collaborate with the Design Director to create innovative design solutions that align with business objectives.The ideal candidate will be proficient in Adobe Creative Cloud programs, Microsoft Office, and have a passion for problem-solving and curiosity that drives...

  • Digital Experience Design Director

    4 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled Digital Experience Design Director to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our design team, you will be responsible for leading the development of our digital products and services, ensuring they meet the highest standards of user experience and business...

  • Senior Experience Design Director

    4 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a seasoned Senior Experience Design Director to lead our global Human-Centered Design practice. As a key member of our Experience Design team, you will be responsible for driving the development of best-in-class solutions that meet the full spectrum of challenges for both external customers and internal collaborators.Key...

  • Executive Director Position

    1 month ago

    Old Toronto, Ontario, Canada Director File Full time

    Executive Director OpportunityWe are seeking a visionary leader to co-lead Canada's largest professional theatre for young audiences. As Executive Director, you will be responsible for collaborating with the Artistic Director to inspire and promote a collaborative theatre spirit amongst staff, volunteers, and the artistic community.Key...

  • Creative Design Specialist

    4 weeks ago

    Toronto, Ontario, Canada Ove Brand Design Full time

    Job OverviewOve Brand Design is seeking a highly skilled Creative Design Specialist to join our team. As a key member of our design department, you will be responsible for collaborating with our Design Director to develop innovative design solutions that align with our clients' business objectives.Key ResponsibilitiesDevelop strategic design concepts that...

  • Creative Design Professional

    4 weeks ago

    Toronto, Ontario, Canada Ove Brand Design Full time

    Job DescriptionOve Brand Design is seeking a talented Creative Design Professional to join our team. As a key member of our design team, you will work closely with our Design Director to develop strategic design solutions that align with our clients' business objectives.Key ResponsibilitiesDevelop and implement creative design solutions that meet our...

  • NA-Managing Director

    3 weeks ago

    Toronto, Ontario, Ontario, Canada LEON CYCLEManaging Director Full time

    Position Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...

  • Digital Experience Design Director

    4 weeks ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled Digital Experience Design Director to join our team at Company 1 - The Manufacturers Life Insurance Company. As a key member of our Experience Design team, you will be responsible for leading the development of innovative digital experiences that meet the needs of our customers.Key ResponsibilitiesChampion a...

  • Experience Design Director

    6 days ago

    Toronto, Ontario, Canada Company 1 - The Manufacturers Life Insurance Company Full time

    OverviewCompany 1 - The Manufacturers Life Insurance Company is a leading international financial services group that helps people make their decisions easier and lives better. Our global headquarters is located in Toronto, Canada, and we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United...

  • Creative Design Professional

    4 weeks ago

    Toronto, Ontario, Canada Ove Brand Design Full time

    Job DescriptionOve Brand Design is seeking a talented Creative Design Professional to join our team. As a key member of our design team, you will work closely with our Design Director to develop strategic design solutions that align with our clients' business objectives.Key responsibilities include:Developing and implementing design concepts that meet the...

  • Design Director

    2 weeks ago

    Toronto, Ontario, Canada Manulife Full time

    About the RoleWe are seeking a highly skilled and experienced Design Director to lead our Human-Centred Design practice and drive the delivery of best-in-class solutions. As a key member of our leadership team, you will inspire change and mature the capability of design in our large matrixed organization.Key ResponsibilitiesChampion a human-centric approach...

  • UX Design Director

    3 weeks ago

    Toronto, Ontario, Canada Foilcon Full time

    Job Title:UX Design DirectorAbout the Role:Foilcon is seeking a seasoned UX Design Director to lead the development of user-centered digital experiences. With a focus on web application design, this role will drive the creation of intuitive and effective interfaces that meet the needs of our users.Develop and implement UX design strategies to enhance user...

  • Creative Director for Brand and Digital Solutions

    1 week ago

    Toronto, Ontario, Canada q30 design inc. Full time

    Role OverviewWe are seeking a highly skilled Creative Director to join our team at q30 design inc. in Toronto.Salary RangeThe salary for this position is estimated to be between $60,000 and $85,000 annually, depending on experience and qualifications, plus an evaluated bonus, healthcare benefits, and 3 weeks paid holiday.Job DescriptionAs a Creative...

  • Motion Design Director: Elevating Digital Experiences

    1 week ago

    Toronto, Ontario, Canada theScore Full time

    About the Role We are seeking a seasoned Motion Design Director to join our team at theScore, a leading entertainment and gaming company. This pivotal creative leadership role is responsible for elevating and integrating motion design across our digital products.The successful candidate will be a strategic leader with 10+ years of experience in motion...

  • Senior Brand and Digital Designer

    4 weeks ago

    Toronto, Ontario, Canada q30 design inc. Full time

    Job Title: Senior Brand and Digital DesignerJob Summary:We are seeking a highly skilled Senior Brand and Digital Designer to join our team at q30 design inc. As a Senior Brand and Digital Designer, you will be responsible for conceptualizing and implementing creative design solutions across mobile and desktop platforms, as well as brand creation and...

  • Senior Brand and Digital Designer

    4 weeks ago

    Toronto, Ontario, Canada q30 design inc. Full time

    Job Title: Senior Brand and Digital DesignerJob Summary:We are seeking a highly skilled Senior Brand and Digital Designer to join our team at q30 design inc. As a Senior Brand and Digital Designer, you will be responsible for conceptualizing and implementing creative design solutions across mobile and desktop platforms, as well as brand creation and...