Design Director
3 weeks ago
About the Role
We are seeking a highly skilled and experienced Design Director to lead our Human-Centred Design practice and drive the delivery of best-in-class solutions. As a key member of our leadership team, you will inspire change and mature the capability of design in our large matrixed organization.
Key Responsibilities
- Champion a human-centric approach throughout the organization, advocating for the importance of empathy, research, and testing in the design process.
- Lead a team of designers, strategists, and researchers to ensure a seamless and delightful end-to-end experience across products and services, delivering on our CX strategy and business objectives.
- Define and drive the overall design strategy, vision, and journeys, ensuring alignment with business objectives and customer needs.
- Oversee the end-to-end design process, from concept development and prototyping to implementation and iteration, ensuring high-quality deliverables that meet usability, accessibility, and performance standards.
- Collaborate with marketing, product, technology, and other team members to translate business requirements and user insights into innovative design solutions that delight our customers and drive business results.
Requirements
- A degree in design, business, or a related field, or equivalent work experience.
- Deep experience with user-centered research, design methods, and techniques (Human-Centred Design).
- Experience delivering successful digital products and services in a financial services or similar industry.
- Outstanding skills in research, analysis, communication, and facilitation.
- Experience leading a team of seasoned professionals in an agile environment.
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