Director of Operations for Central Canada and US Markets

1 week ago

Burlington, Ontario, Canada Reliance Home Comfort Full time
Job Description

Drive new growth and maintain superior customer service delivery as General Manager, overseeing sales, service, installation, and administration for Central Canada and US markets.

The General Manager will deliver revenue targets, key acquisition targets, and KPIs, ensuring financial profitability and customer service excellence standards.

  • Key Responsibilities:
  • Provide strategic direction, business planning, and full P&L management to achieve market dominance and customer satisfaction.
  • Drive market growth through the development and execution of strategic business plans, capture sales opportunities, and create effective market penetration strategies.
  • Monitor financial performance, address operational concerns, and utilize key performance indicators (KPIs) to ensure success against forecasts and meet business objectives.
  • Collaborate closely with Marketing to drive profitable growth and enhance brand reputation.
  • Foster a work environment that embodies our Guiding Principles, promoting a culture of excellence and innovation.
  • People Management:
  • Lead and motivate a high-performing team through training, coaching, and development of key leadership roles, ensuring seamless succession planning and talent pipeline development.
  • Set and monitor performance objectives, goals, and criteria; evaluate performance through regular reviews and provide constructive feedback for growth and improvement.
  • Establish methods to measure and maintain exceptional customer service levels, aligning with company-wide service standards.
  • Develop and implement business controls and processes to manage sales, service, and installation activities efficiently and effectively.
  • Requirements:
  • A growth mindset, dependable, ambitious, and a desire to grow with Reliance Home Comfort.
  • Post-secondary education in business and equivalent work experience within the utilities industry.
  • Minimum 5-7 years' progressive general management or sales experience in B2C markets, with a proven track record of driving revenue growth and improving operational efficiency.
  • Demonstrated business acumen, strong sales acumen, and robust operational knowledge, with expertise in strategic planning, problem-solving, decision-making, and project management.
  • Strong leadership, training, and motivation skills, with excellent verbal and written communication skills.
  • Demonstrated ability to adapt to changing market conditions, prioritize tasks, and make informed decisions that drive business results.

The successful candidate will be required to travel regularly between branches in Halton, Niagara, Hamilton, and Burlington, as well as our corporate head office in North York.

Compensation Package

We offer an attractive compensation package including a competitive salary of $120,000 - $150,000 per year, depending on experience.

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