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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleInterior Health is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team. This role is a key part of our organization's commitment to improving patient care and safety, particularly for Indigenous patients.Key ResponsibilitiesProvide leadership and expertise in patient...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleInterior Health is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team. This role is a key part of our organization's commitment to improving patient care and safety, particularly for Indigenous patients.Key ResponsibilitiesProvide leadership and expertise in patient...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleInterior Health is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team.Key ResponsibilitiesProvide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization.Support Interior...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeKey Responsibilities:As a permanent full-time Indigenous Patient Care Quality and Safety Consultant with Interior Health, you will provide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization. You will support the establishment and maintenance of effective...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleWe are seeking a highly skilled and experienced Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team at Interior Health Authority.Key ResponsibilitiesProvide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the RoleWe are seeking a highly skilled and experienced Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team at Interior Health Authority.Key ResponsibilitiesProvide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeAbout the Role:Interior Health Authority is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality and Patient Safety team.The worksite location for this position is flexible and can be located anywhere within the Interior Health region. Travel is a requirement for this position.Key Responsibilities:Provide...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeJob SummaryInterior Health is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team. The worksite location for this position is flexible and can be located anywhere within the Interior Health region. Travel is a requirement for this position.Key Responsibilities Collaborate with key...
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Kelowna, British Columbia, Canada Interior Health Authority Full timeJob Summary:We are seeking a highly skilled and experienced Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team at Interior Health. The successful candidate will provide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the...
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Indigenous Patient Care Quality and Safety Specialist
2 months ago
Interior Health is seeking a permanent full-time Indigenous Patient Care Quality and Safety Consultant to join our Quality & Patient Safety team.
Key Responsibilities- Provide leadership and expertise in patient safety and client concerns management to promote a culture of safety and patient-centered care across the organization.
- Support Interior Health in establishing and maintaining effective relationships with patients, clients, and residents, with a specific focus on Indigenous peoples and their health and healthcare experiences.
- Lead Quality Reviews and Patient Safety Investigations following serious adverse events, ensuring that avenues for Indigenous patient, client or resident feedback are established and accessible.
- Ensure that complaints, compliments, and concerns are addressed in a timely, appropriate, and respectful manner.
- Provide expertise and support for the application and integration of evidence-based tools, frameworks, and guidelines to support safety across the system of care.
- Facilitate quality improvement initiatives to promote quality and safety improvements across the Health Authority.
- Lead the intake, assessment, management, and resolution of highly confidential and sensitive matters concerning patient/client relations, including complaints, concerns, and unmet needs within the Patient Care Quality Office.
- Collaborate with key partners regarding patient, client or resident complaints or compliments, and support a culturally safe resolution of issues.
- Remain current with and fulfill obligations and responsibilities in the context of relevant legislation, regulations, and common law.
- Provide advice and consultation regarding the management of Indigenous client feedback issues.
- Ensure timely and effective triaging of complaints and determination of follow-up actions.
- Develop and follow processes to ensure involvement of patients, family, and community in the patient safety investigation and quality review processes.
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