Implementation Specialist Lead

4 weeks ago

Vancouver, British Columbia, Canada ADP, Inc. Full time
Job Summary

We are seeking a highly skilled Implementation Specialist Lead to join our team at ADP, Inc. This role is responsible for implementing and setting up ADP's Workforce Now (WFN) methodology for clients, ensuring accurate and compliant Time system configurations.

Key Responsibilities
  • Implement and set up ADP's WFN methodology for clients, ensuring accurate and compliant Time system configurations.
  • Provide technical support and guidance to clients and internal team members on payroll configuration, analysis, and testing.
  • Assist in designing and delivering training programs for clients and internal team members on WFN implementation methodology and Time system configurations.
  • Assist in managing multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction.
  • Identify and escalate critical issues to senior leadership as necessary.
  • Develop and implement contingency plans to address potential project disruptions.
  • Collaborate with clients, internal stakeholders, and cross-functional teams to ensure effective communication, collaboration, and project delivery.
  • Provide regular updates on project status, issues, and resolutions.
  • Participate in quality control processes to ensure accuracy, completeness, and compliance in payroll implementation projects.
  • Assist in mentoring and supporting less tenured team members in their technical development.
Requirements
  • 3-5 years of technical experience or relative field.
  • Effective communication: verbal and written skills in English & French.
  • Excellent client management and interpersonal skills.
  • Strong organization, time management, and prioritizing skills.
What We Offer

ADP, Inc. offers a comprehensive benefits package, including medical, dental, vision, life insurance, matched retirement savings, wellness program, short-and long-term disability, charitable contribution match, holidays, personal days & vacation, paid volunteer time off, and more.

ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic.

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