Customer Care Representative I

1 month ago


Ottawa, Ontario, Canada Boston Scientific Full time

About the role:

The Customer Support Specialist is responsible for delivering exceptional customer service to healthcare providers, ensuring a seamless experience with our products and expertise. This key role acts as a single point of contact, efficiently processing customer orders, responding to inquiries, and connecting customers with the appropriate team or person.

Your responsibilities will include:

  • Managing inbound customer and Sales team emails to accurately process orders
  • Managing outbound communications to Sales team to resolve issues and answer questions
  • Responding to incoming call inquiries and helping resolve issues and complaints
  • Transcribing ordering information into custom order tracking and database application
  • Maintaining all incoming emails are properly filed
  • Performing verifications of order processing including support for Build Planner
  • Connecting callers with the next level of expertise when required
  • Collaborating with field sales teams on customer cancellations and credits
  • Completing proactive outbound follow-ups with sales team and healthcare providers based on unresolved customer issues, unusual orders, and license statuses
  • Distributing reports as required by accessing electronic folders, applications, or spreadsheets
  • Supporting GMP compliance by completing recertifications and training assignments in a timely manner
  • Establishing and maintaining a professional business image through appropriate business communications, dress, and behavior
  • Ensuring all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with company values

Required qualifications:

  • A technical degree or bachelor's degree in Business Administration or related field
  • A minimum of 1 year of experience in a customer service position
  • Proficient in Microsoft Office, especially Outlook, Excel, and Word

Preferred qualifications:

  • Experience in Medical Device or Health Care setting
  • Medical device manufacturing experience preferred
  • Desired knowledge: SAP

At Boston Scientific, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.

As a leader in medical science for more than 40 years, we have a responsibility to apply our values to everything we do – as a global business and as a global corporate citizen.



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