Technical Account Manager for Digital Transformation

7 days ago


Toronto, Ontario, Canada Blue Mantis Full time
About the Role

We are seeking an experienced Technical Account Manager to join our team at Blue Mantis. As a key member of our service delivery organization, you will play a critical role in ensuring the success of our clients by providing expert technical guidance and support.

Job Description

The Senior Technical Account Manager is responsible for establishing and maintaining strong relationships with key stakeholders within our customers' organizations and internal teams. This includes effective communication and collaboration to ensure smooth implementation of services.

  • Establish and maintain strong relationships with key stakeholders
  • Provide technical guidance and troubleshooting assistance
  • Conduct periodic reviews of operational delivery to identify trends and patterns for improvement
  • Foster relationships with customers and liaise communications between them and our NOC and other departments
  • Maintain knowledge of Blue Mantis Managed Services products and offerings
  • Participate in issues and act as an escalation point and advocate for customers during triage and resolution of high severity cases
  • Work on call shifts including nights/weekends after business hours

$120,000 - $150,000 per year, depending on experience.

Required Skills and Qualifications
  • 3-5 years of experience as a Technical Account Manager
  • 10+ years of experience with Technical Operations Delivery
  • Excellent Customer Service and Organizational Skills
  • Strong Analytic and Reporting Skills
  • Proficient with Microsoft Office
  • Administrator/expert equivalent certifications in 3 or more of the following: Microsoft Technologies including Azure, Cloud, and Virtualization and/or Networking technologies such as Cisco or Fortinet
About Us

Blue Mantis is a leading strategic digital technology services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud.



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