Role of Banking Advisor

2 weeks ago


Longueuil, Quebec, Canada National Bank Full time
  1. Key Responsibilities
  • Client Service
    • Provide exceptional customer service to branch clients.
    • Listen to clients’ needs and resolve complex situations.
  • Account Management
    • Help clients use banking applications and ABMs.
    • Give advice and offer transaction solutions for Personal Banking clients.
  • Relationship Building
    • Build lasting business relationships with clients.
    • Refer clients to specialist colleagues for their specific needs.
Team Collaboration
  • Work with a team of experts in investment, credit, mortgage financing, and more.
  • Collaborate with colleagues to ensure clients reach their goals and colleagues do what they love.
Prerequisites
  • Hold a college diploma (DEC) or equivalent.
  • Customer service experience, inclusive attitude, and openness to diversity.
  • Positive attitude and empathy for clients.
  • Interest in technology and ability to share knowledge.
  • Ability to adapt to different situations.
Languages
  • English, French.
Skills
  • Accountability, Brand Ambassadorship, Business Development, Client-focused, Customer Relationship Management, Detail-oriented, Digital literacy, Driving Results, Emotional Intelligence, Empathy, Humility, Learning Agility, Oral Communication, Teamwork.
Benefits
  • Competitive compensation, health and wellness programs, flexible group insurance, a generous pension plan, Employee Share Ownership Plan, Employee and Family Assistance Program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.

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