Technical Support Specialist
7 days ago
Job Summary
Mackenzie Health is seeking a highly skilled and experienced Technical Support Specialist to join our Service Delivery team. As a Technical Support Specialist, you will be responsible for delivering onsite IT hardware and software support to end users, ensuring prompt and professional responses to incidents and service requests.
Key Responsibilities
- Provide technical support and troubleshooting for end-users, ensuring minimal downtime and optimal system performance.
- Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, and other peripherals.
- Develop and maintain technical documentation, including user guides, troubleshooting procedures, and technical notes.
- Collaborate with other technical teams to resolve complex technical issues and improve overall system performance.
- Stay up-to-date with the latest technology trends and advancements, and apply this knowledge to improve technical support services.
Requirements
- Completion of a three-year college program in computer science or a related field.
- Minimum of 3 years of progressive working experience in a technical support role, preferably in a healthcare environment.
- A+ and ITIL V4 certifications.
- Hands-on experience with troubleshooting issues related to Windows 10, Outlook, MS Teams, SharePoint, OneDrive, and other Microsoft products.
- Hands-on experience with troubleshooting and fixing PC hardware issues.
- Hands-on experience with PC reimaging tools.
- Hands-on experience with local and network printers setup and troubleshooting in a corporate environment.
- Hands-on experience with setting up and troubleshooting Android and iOS devices.
- Experience troubleshooting virtual and cloud computing environment based on Citrix, VMware, and Azure.
Preferred Qualifications
- Entry-level Azure and/or VMware certification.
- Experience with project coordination and documentation.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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