Senior Bilingual Client Onboarding Specialist

1 day ago


Markham, Ontario, Canada Altis Recruitment Full time

Altis Recruitment is seeking a highly skilled Senior Bilingual Client Onboarding Specialist to join their Operations team in a dynamic and fast-paced environment. Reporting to the Senior Manager of the Transitions Team, this role focuses on delivering exceptional customer service by managing all aspects of onboarding new advisors.

Key Responsibilities

This position requires strong bilingual communication skills in English and French and a commitment to maintaining an exceptional customer experience throughout the onboarding process.

  • New Advisor Onboarding: Resolve escalations related to new advisor transitions promptly and accurately, applying strong business acumen and investigative skills to address issues with urgency and exceptional service.

The ideal candidate will navigate and manage essential business processes, including documentation requirements, product knowledge, and CIRO-governed systems, while maintaining client onboarding data accuracy to ensure seamless advisor access to digital client packages.

  • Collaboration and Communication: Collaborate with internal and external partners to gather necessary information and facilitate efficient workflows, coordinate with impacted teams, provide timely updates, and ensure task completion to enhance the client experience.

This role also involves overseeing tasks related to client setup, including banking arrangements, transfers, income profiles, systematic events, and managed accounts, while meeting SLAs, and updating account information and ensuring compliance with CRA and IRS residency certification requirements.

  • Client Preferences and Notifications: Manage and update client preferences for e-delivery, statements, confirmations, and tax forms, ensuring smooth communication.

Qualified candidates will possess bilingual proficiency in English and French, post-secondary education or equivalent experience, previous experience in brokerage operations or advisor onboarding transitions, strong communication, organizational, and problem-solving skills, exceptional attention to detail, and the ability to work independently and collaboratively in a team environment.

We estimate the salary range for this position to be between $60,000 and $80,000 per year, depending on location and experience.



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