Financial Services Representative
1 month ago
Job Summary
Innovation Credit Union is seeking a skilled Member Advisor to join our team. As a Member Advisor, you will be the initial point of contact for our members, providing exceptional customer service and support.
About the Role
This is a permanent, full-time position based in La Loche. The successful candidate will work varied shifts, including evenings, Saturdays, and Sundays, and may be required to cover other Advice Centers up to 200km.
Key Responsibilities
- Provide exceptional customer service and support to members
- Work cross-functionally with the rest of the organization to follow through with member requests
- Be a champion of our digital platforms and provide guidance to members on their use
- Identify opportunities for innovation and efficiency, and implement solutions
- Collaborate with the team to achieve business objectives
What We Offer
- Competitive salary
- Diverse and inclusive culture
- Flexible work arrangement options
- Strong benefit package
- 7% Superannuation matched contribution program
- Attractive variable incentive program
- Wellness Days to create a healthy work/life balance
- Paid Education opportunities to ensure our members have the most equipped staff helping them
- A purpose-driven organization that focuses on the values of Accountability, Integrity, and Respect
Requirements
- Growth mindset with a focus on Model, Coach, and Care behaviors
- Solution mindset that feeds inertia
- Ambassador who is willing to promote our team inside and outside the organization
- Digitally capable, with a willingness to learn new technology
- Ability to work with occasional ambiguity, with a focus on process evolution
- Problem-solving skills, with a focus on serving members directly or indirectly, and selling our brand
- Personality and energy, with a flair for polish and creativity
Preferred Qualifications
- Post-secondary education
- Strong understanding of Microsoft O365 tools
- Demonstrated examples of going above and beyond to wow a customer
- Excellent written and verbal communication skills
- Strong team player who can excel in a fast-paced environment
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