Customer Service Representative

3 weeks ago

Ottawa, Ontario, Canada Sleep Country Full time

As a key member of our team, you will play a crucial role in providing exceptional customer service and support to our customers. Your excellent communication skills in English and French, both written and verbal, will enable you to effectively respond to customer inquiries and resolve issues in a timely and professional manner.

With a minimum of 2 years' experience in a sales and/or call center customer service environment, you will be well-equipped to meet and exceed call center goals for customer service standards, sales goals, call duration and other objectives. Your ability to multitask and work in a fast-paced environment will also be essential in this role.

In addition to your technical skills and experience, you will possess excellent problem management skills, computer skills, and familiarity with programs such as Microsoft Teams, Outlook, PowerPoint, and Zoom. You will also be able to work effectively in a home environment and maintain confidentiality and discretion when dealing with sensitive customer information.

At Sleep Country Canada/Dormez-vous, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued. We invest in our sleep ecosystem, innovative products, and world-class customer experience, and we strive to create a workplace that is inclusive, respectful, and supportive of all employees.

In this role, you will have the opportunity to work with a diverse and dynamic team, and to contribute to the success of our company. You will also receive extensive training, mentoring, and continuous development to help you grow and advance in your career.

Some of the benefits of this role include:

  • Full medical, dental benefits and a deferred profit-sharing program
  • Annual Wellness Credit for any products/services that improve your health and well-being
  • Associate Discount Program where you will be able to enjoy some of the world's best sleep products
  • Maternity/Parental leave top-up benefits
  • Tuition reimbursement program that covers professional and personal development
  • Long service awards, celebrations, and other social events
  • Associate Referral Program
  • Paid day off to volunteer at your local charity of choice

We are committed to equity, diversity, inclusion, and belonging (EDI&B) and strive to create a workplace that is inclusive, respectful, and supportive of all employees. We want to ensure that every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.

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