E-Commerce Operations Specialist
3 weeks ago
At Bijoux Birks, we are seeking a highly motivated E-Commerce Operations Specialist to join our team.
Key Responsibilities:
- Review and process e-commerce orders from Magento.
- Verify and coordinate with Credit department for suspicious orders.
- Search for inventory and create transfer orders when necessary.
- Update product information online and maintain accurate inventory levels.
- Provide excellent customer service via phone and email.
- Resolve customer complaints and liaise with Retail stores and internal departments.
Requirements:
- College degree or equivalent work experience.
- 1-2 years' experience in Customer Service or a similar position.
- 1-2 years' experience in E-Commerce and/or order fulfillment.
- Fully bilingual (English, French).
- Excellent written and verbal communication skills.
About Bijoux Birks:
We are a luxury jewellery store with a reputation built on quality, exclusivity, and excellence in service. Our ideal candidate is a team player with strong attention to detail and excellent communication skills.
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