E-Commerce Operations Specialist

3 weeks ago


Montreal, Quebec, Canada BIJOUX BIRKS Full time

At Bijoux Birks, we are seeking a highly motivated E-Commerce Operations Specialist to join our team.

Key Responsibilities:

  • Review and process e-commerce orders from Magento.
  • Verify and coordinate with Credit department for suspicious orders.
  • Search for inventory and create transfer orders when necessary.
  • Update product information online and maintain accurate inventory levels.
  • Provide excellent customer service via phone and email.
  • Resolve customer complaints and liaise with Retail stores and internal departments.

Requirements:

  • College degree or equivalent work experience.
  • 1-2 years' experience in Customer Service or a similar position.
  • 1-2 years' experience in E-Commerce and/or order fulfillment.
  • Fully bilingual (English, French).
  • Excellent written and verbal communication skills.

About Bijoux Birks:

We are a luxury jewellery store with a reputation built on quality, exclusivity, and excellence in service. Our ideal candidate is a team player with strong attention to detail and excellent communication skills.



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