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Customer Service Representative
2 months ago
Mircom Group of Companies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.
Key Responsibilities:- Handle customer inquiries and requests in a professional and courteous manner.
- Provide detailed information about our products and services, and facilitate account openings with ease.
- Act as a knowledgeable resource for customers, answering their questions and resolving their issues.
- Collaborate with the Customer Care Manager to ensure consistent service excellence.
- Engage in continuous professional development through ongoing product and customer service training.
- 2+ years of experience in a customer service or help desk capacity.
- Post-secondary education preferred.
- Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Excellent organizational, problem-solving, time management, and attention to detail.
- Strong work ethic, team player mentality, and accountability to customers and colleagues.
- A great working environment.
- Competitive salary.
- Group insurance benefits.
- Company RRSP program.
Mircom Group of Companies is an equal opportunity employer that considers all applicants regardless of cultural background, religion, marital status, sexual orientation, family status, disability or any other grounds as outlined in the Ontario Human Rights Code.
