Senior IT Service Management Consultant with ITIL 4 Expertise

2 months ago


Ottawa, Ontario, Canada S.i. Systèmes Full time
Project Overview

S.i. Systèmes is seeking an Intermediate Business Process Re-Engineering Consultant with ITIL 4 experience to work on a ITSM transformation project for a public sector client.

Key Responsibilities
  • Review existing ITSM practices and provide a path forward for its new practices.
  • Utilize knowledge of ITIL 4 to advise on current practices.
  • Support business process engineering for migrating from Axios Assyst to new adopted ITSM tool.
  • Support process development for priority process changes.
  • Create process documentation in support of changes to IT service models and process lifecycles.
Requirements
  • ITIL 4 foundations
  • ITSM - 2+ years
  • MS Visio
Preferred Qualifications
  • ITSM Transformation Project(s)
  • Architectural Frameworks (TOGAF, DNDAF, etc.)


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