Principal Delivery Manager

2 months ago

Toronto, Ontario, Canada Kainos Full time
Lead Delivery and Drive Business Growth

As a Delivery Director at Kainos, you will be responsible for leading the delivery capability for the Sector/Region in the Digital Services/Workday business unit. You will empower and support Kainos teams to perform well, learn and grow in a manner that is consistent with Kainos company values.

Main Responsibilities:
  • Lead and champion a team to create a positive and creative culture for our people to perform well, learn and grow.
  • Put people first and develop others by managing, coaching, and developing a small number of senior staff.
  • Ensure all team members have clear goals, receive regular feedback, and have timely and constructive appraisals.
  • Have accountability for staffing and onboarding of new team members.
  • Act as the escalation point for issues relating to an individual, team, or project.
  • Build and maintain constructive and collaborative relationships with the client, other suppliers, and third-party stakeholders.
  • Provide delivery leadership by understanding critical success factors and anticipating industry trends for the clients and projects.
  • Deliver commercially viable services by achieving or exceeding profitability targets and accurate and timely forecasting and reporting of project variables.
  • Nurture our customer base by understanding industry trends and anticipating customer needs.
  • Understand current thinking from the Technology, Experience Design, and Consulting capabilities and drive alignment accordingly.
  • Encourage innovation in technology and process both within the project and outside the project.
  • Proactively assist with recruitment activities to enable stable organisational growth.
  • Be a point of escalation by leveraging expertise to help respond to customer needs with precision and efficiency.
  • Innovation and Continuous Improvement by leading and implementing process efficiencies to the benefit of our customers.
  • Provide assurance and governance by ensuring appropriate project governance arrangements and technical quality standards are developed and followed throughout the customer lifecycle.
  • Develop Kainos as a business by supporting future growth and working closely with Regional Sales Directors, Account Executives, and Customer Success Managers.
  • Be a role model by embodying the Kainos values and supporting colleagues while reconciling the needs of the individual with the needs of the team or Workday.
  • Put people first and develop others by managing, coaching, and developing a small number of staff.
Requirements:
  • Good/Excellent verbal and written communications skills with the ability to simply and clearly communicate technical solutions and benefits to a non-technical audience.
  • Excellent prioritisation and time management skills with the ability to work across a number of major projects simultaneously.
  • Excellent customer focus with the ability to build open and trusted client relationships, assess customer needs, and manage and challenge customer expectations.
  • Contribute to continuous improvement initiatives within the Management and Leadership Capability.
  • Experience of delivering to blue-chip companies and ability to communicate effectively at all levels within a client organisation (including C level).
  • Understand current thinking from the Technology, Experience Design, and Consulting capabilities and drive alignment accordingly.
  • Encourage innovation in technology and process both within the project and outside the project.
  • Proactively assist with recruitment activities to enable stable organisational growth.
  • Experience of delivering risk-based testing solutions and capabilities.
Desirable:
  • Minimum of 5 years of demonstrable success managing the delivering of technology-based projects to blue-chip companies.
  • Substantial experience in managing and leading project teams including line management responsibility.
  • Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g. Financial Services, Health or Government).
  • Awareness of the Workday eco-system and a sound understanding of how HCM, FINs, Payroll business practices are evolving.
  • Experience of adhering to robust project governance and technical quality standards.
  • Strong ability to make reasoned decisions under pressure taking a balanced view of client demands, Kainos commercial interests, and the impact on the Kainos team.
  • Proven ability to manage, motivate, and empower teams and lead by example.
  • Strong commercial awareness and sound understanding of project dynamics, particularly in a multi-supplier environment.
  • Affable, credible, and can communicate effectively with clients and colleagues, including formal presentations.
  • Excellent interpersonal skills and strong negotiating prowess.
  • Excellent team player capable of delivering results in less than perfect circumstances.
  • Natural willingness to share information freely.
  • Mature, firm but non-confrontational style.
  • Highly flexible (including a willingness to work away from home base).
  • Positive attitude to overcoming the challenges facing our clients.
  • Have the vision and drive to experiment and deliver 'firsts'.
  • We are passionate about developing people – a demonstrated ability in managing, coaching, and developing senior members of your team and wider community.
Embracing our differences:

At Kainos, we believe in the power of diversity, equity, and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation, we can ensure that our recruitment process is tailored to your needs.

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