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Toronto, Ontario, Canada Manulife Full timeJob DescriptionThe Implementation Manager plays a crucial role in supporting our distribution partners in delivering value-added benefits and superior service to Consultants and Plan Sponsors. This position collaborates with internal service providers to ensure seamless implementation and administration of group benefits products.Key ResponsibilitiesSupport...
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Implementation Manager
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Toronto, Ontario, Canada Manulife Full timeJob DescriptionThe Implementation Manager plays a crucial role in supporting our distribution partners in delivering value-added benefits and superior service to Consultants and Plan Sponsors. This position collaborates with internal service providers to ensure seamless implementation and administration of group benefits products.Key ResponsibilitiesSupport...
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Implementation Manager
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Toronto, Ontario, Canada Manulife Full timeJob DescriptionThe Implementation Manager plays a crucial role in supporting our distribution partners in delivering value-added benefits and superior service to Consultants and Plan Sponsors. This position collaborates with internal service providers to ensure seamless implementation and administration of group benefits products.Key ResponsibilitiesSupport...
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Implementation Manager
4 weeks ago
Toronto, Ontario, Canada Manulife Full timeJob DescriptionThe Implementation Manager plays a crucial role in supporting our distribution partners in delivering value-added benefits and superior service to Consultants and Plan Sponsors. This position collaborates with internal service providers to ensure seamless implementation and administration of group benefits products.Key ResponsibilitiesSupport...
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Implementation Manager
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Implementation Manager
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Implementation Manager
4 weeks ago
The Implementation Manager plays a crucial role in supporting our distribution partners in delivering value-added benefits and superior service to Consultants and Plan Sponsors. This position collaborates with internal service providers to ensure seamless implementation and administration of group benefits products.
Key Responsibilities- Support distribution partners in acquiring new business, including finalist presentations and implementation/project meetings.
- Act as the primary contact for clients during new issue implementation and project phases, ensuring their needs, expectations, and timelines are met.
- Coordinate and facilitate client and internal project team meetings, maintaining action items and meeting minutes.
- Delegate, negotiate, and follow up on implementation tasks with internal areas involved.
- Track and report project status, escalating significant barriers or issues to senior management when necessary.
- Support the project team in resolving issues.
- Minimum five years of work experience in Group Benefits and/or account management.
- Thorough knowledge of Group Benefits products and services.
- Previous experience in a project management role/approach (PMP an asset).
- Proficiency in all Microsoft Office products.
- Ability to influence decision-makers at all levels.
- Strong customer-facing skills, including expectation management, communication skills, and information management.
- Ability to drive issues through the organization.
- Strong organization and time management skills.
- Demonstrated experience in presentation skills, negotiating commitments, turnaround times, etc. with various other line areas.
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.