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Implementation Manager

4 weeks ago


Toronto, Ontario, Canada Manulife Full time
Job Description

The Implementation Manager plays a crucial role in supporting our distribution partners in delivering value-added benefits and superior service to Consultants and Plan Sponsors. This position collaborates with internal service providers to ensure seamless implementation and administration of group benefits products.

Key Responsibilities
  • Support distribution partners in acquiring new business, including finalist presentations and implementation/project meetings.
  • Act as the primary contact for clients during new issue implementation and project phases, ensuring their needs, expectations, and timelines are met.
  • Coordinate and facilitate client and internal project team meetings, maintaining action items and meeting minutes.
  • Delegate, negotiate, and follow up on implementation tasks with internal areas involved.
  • Track and report project status, escalating significant barriers or issues to senior management when necessary.
  • Support the project team in resolving issues.
Requirements
  • Minimum five years of work experience in Group Benefits and/or account management.
  • Thorough knowledge of Group Benefits products and services.
  • Previous experience in a project management role/approach (PMP an asset).
  • Proficiency in all Microsoft Office products.
  • Ability to influence decision-makers at all levels.
  • Strong customer-facing skills, including expectation management, communication skills, and information management.
  • Ability to drive issues through the organization.
  • Strong organization and time management skills.
  • Demonstrated experience in presentation skills, negotiating commitments, turnaround times, etc. with various other line areas.
What We Offer
  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.