Implementation Manager

3 weeks ago

Toronto, Ontario, Canada Manulife Full time

Job Title: Implementation Manager

About the Role:

We are seeking an experienced Implementation Manager to join our team at Manulife. As an Implementation Manager, you will be responsible for supporting our distribution partners in the delivery of value-added benefits and superior service to Consultants and Plan Sponsors.

Key Responsibilities:

  • Support Distribution partners in the acquisition of new business, including in finalist presentations and implementation/project meetings.
  • Primary contact for the client during new issue implementation and project phases.
  • Coordinates and facilitates all client and internal project team meetings, including maintaining action items and meeting minutes.
  • Delegates, negotiates, and follows up on all implementation tasks with each of the internal areas involved.
  • Tracks and reports the status of each project and proactively escalates any significant barriers or issues to Senior management where necessary.

Requirements:

  • Minimum five years of work experience in Group Benefits and/or account management.
  • Thorough knowledge of Group Benefits products and services.
  • Previous experience in a project management role/approach.
  • Proficiency in all Microsoft Office products.
  • Ability to influence decision-makers at all levels.

What We Offer:

  • A competitive salary and benefits package.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.

Our Commitment to You:

  • We lead with our Values every day and bring them to life together.
  • We create opportunities to learn and grow at every stage of your career.
  • We foster an inclusive workplace where everyone thrives.

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