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Credit Repayment Specialist
2 months ago
{"h1": "Credit Repayment Representative Opportunity at CIBC", "p": "At CIBC, we're committed to creating an inclusive environment where all team members and clients feel like they belong. We're seeking a Credit Repayment Representative to join our Client Account Management Contact Centre team in Vancouver.", "ul": [{"li": "Develop high-quality, service-oriented relationships with clients to discuss repayment options and prevent further delinquencies."}, {"li": "Investigate customer concerns and provide accurate information related to billing, payment terms, and contractual obligations."}, {"li": "Address the root cause of delinquency and minimize overall risk to CIBC."}], "h2": "Key Responsibilities", "p": "As a Credit Repayment Representative, you'll be responsible for ensuring clients understand the terms and conditions of their contractual obligations while discussing the status of their accounts. You'll also represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation, meetings, and corporate projects as designated.", "h3": "What You'll Get", "ul": [{"li": "Thrive in a diverse community that acknowledges everyone's unique talents and empowers teams to do what's right for the client."}, {"li": "Connect with the right technology and infrastructure that fosters innovation, collaboration, and creativity."}, {"li": "Develop your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training."}], "h4": "Requirements", "p": "To be successful in this role, you must self-identify as First Nations/Metis/Inuit and have a general understanding of financial statements. Comfortable using Microsoft Office (Excel, Word, PowerPoint) is also a must. An understanding of OFSI and collections process is an asset."}
