Retail Operations Director
2 days ago
Big Bear Trading Company is an outdoor lifestyle adventure brand inspired by the natural beauty of Banff National Park and the Canadian Rockies. As a local, family-owned business, they strive to deliver a premier shopping experience that goes beyond products. Our stores offer a unique blend of high-quality, park-inspired merchandise and exceptional customer service.
We are seeking a Retail Operations Director to lead our team with the same passion and energy that drives our brand. If you are a retail leader eager to inspire others, drive results, and immerse yourself in the Big Bear Trading Co. culture, we would love to hear from you.
Key Responsibilities:
- Deliver exceptional customer experiences by leading from the front, ensuring every customer receives personalized, top-tier service
- Manage inventory, optimize visual merchandising, and implement in-store events to keep our store fresh and exciting
- Coach, mentor, and empower your team to succeed, conducting regular performance reviews to encourage growth and alignment with our brand's vision
- Manage all aspects of store operations, including scheduling, employee assignments, company policies, and follow-up on results
- Maintain store team results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising results
- Set and meet financial objectives, including sales targets, budget management, and optimizing store metrics to drive profitability
- Coordinate and enforce operational and personnel policies, ensuring compliance with company standards and maintaining a high-performing store environment
- Attend monthly meetings, webinars, and seminars to up-skill and provide opportunities for further growth
Requirements:
- 2-5 years of demonstrated success in building strong customer relationships and consistently delivering a 'wow' experience in a retail management or supervisory position
- High sales volume experience, with the ability to drive results in a fast-paced environment
- Demonstrated ability to present fresh ideas and a passion for driving sales and leading your team to success
- Strong leadership skills that have consistently delivered KPI success, team retention, and developed effective coaching strategies
- Visual merchandising experience is an asset
Benefits:
- Competitive salary ($85,000 - $120,000 per year) reflecting your experience, with overtime and bonus opportunities
- Health and dental coverage to support your well-being
- Flexible scheduling and paid time off to enjoy what you love
- Continuous learning and advancement within our growing brand
- Collaborate with outdoor enthusiasts who share your love for adventure
About Us:
Elevated HR Solutions is proud to partner with Big Bear Trading Company in their search for a Retail Operations Director. We believe this role will be a great fit for someone who shares our passion for the outdoors and delivering exceptional customer experiences.
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