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Retail Operations Director

1 month ago

Canmore, Canada Elevated HR Solutions Full time

Big Bear Trading Company is an outdoor lifestyle adventure brand inspired by the natural beauty of Banff National Park and the Canadian Rockies. As a local, family-owned business, they strive to deliver a premier shopping experience that goes beyond products. Our stores offer a unique blend of high-quality, park-inspired merchandise and exceptional customer service.

We are seeking a Retail Operations Director to lead our team with the same passion and energy that drives our brand. If you are a retail leader eager to inspire others, drive results, and immerse yourself in the Big Bear Trading Co. culture, we would love to hear from you.

Key Responsibilities:

  • Deliver exceptional customer experiences by leading from the front, ensuring every customer receives personalized, top-tier service
  • Manage inventory, optimize visual merchandising, and implement in-store events to keep our store fresh and exciting
  • Coach, mentor, and empower your team to succeed, conducting regular performance reviews to encourage growth and alignment with our brand's vision
  • Manage all aspects of store operations, including scheduling, employee assignments, company policies, and follow-up on results
  • Maintain store team results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising results
  • Set and meet financial objectives, including sales targets, budget management, and optimizing store metrics to drive profitability
  • Coordinate and enforce operational and personnel policies, ensuring compliance with company standards and maintaining a high-performing store environment
  • Attend monthly meetings, webinars, and seminars to up-skill and provide opportunities for further growth

Requirements:

  • 2-5 years of demonstrated success in building strong customer relationships and consistently delivering a 'wow' experience in a retail management or supervisory position
  • High sales volume experience, with the ability to drive results in a fast-paced environment
  • Demonstrated ability to present fresh ideas and a passion for driving sales and leading your team to success
  • Strong leadership skills that have consistently delivered KPI success, team retention, and developed effective coaching strategies
  • Visual merchandising experience is an asset

Benefits:

  • Competitive salary ($85,000 - $120,000 per year) reflecting your experience, with overtime and bonus opportunities
  • Health and dental coverage to support your well-being
  • Flexible scheduling and paid time off to enjoy what you love
  • Continuous learning and advancement within our growing brand
  • Collaborate with outdoor enthusiasts who share your love for adventure

About Us:

Elevated HR Solutions is proud to partner with Big Bear Trading Company in their search for a Retail Operations Director. We believe this role will be a great fit for someone who shares our passion for the outdoors and delivering exceptional customer experiences.