Training Specialist
1 month ago
At Co-operators, we are committed to delivering exceptional service to our clients. As a Training Specialist - Claims Expertise, you will play a crucial role in developing and delivering training programs to new and existing claims staff.
The ideal candidate will have a post-secondary diploma or industry equivalent, 3 years of experience as a disability case manager and/or claims examiner, and experience with developing and delivering adult learning programs. A certificate in medical terminology or industry designations such as ALHC, ACS, ALMI, or FLMI is an asset.
The successful candidate will be responsible for:
- Providing training to all new and existing claims staff on Group and Individual disability claims, rehabilitation, and early intervention services.
- Educating and coaching new and existing staff on claims management, processes, and problem-solving practices.
- Developing structured training programs and enhancing existing programs for each product line to ensure compliance with department procedures and learning styles.
- Reviewing, developing, and updating claim procedures as required.
- Maintaining and updating all training programs and reporting documents as needed.
In return, Co-operators offers a competitive compensation package, flexible work options, paid time off, and a holistic approach to your well-being. You will have the opportunity to grow your career through training and development opportunities, and you will be part of a team that is passionate about delivering exceptional service to our clients.
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