Billing Analyst

3 weeks ago

Kelowna, British Columbia, Canada fortisBC Full time

Job Summary


We are seeking a skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying, resolving, and processing payment issues through our online system.


Key Responsibilities



  • Identify and resolve payment issues, including unidentified and misapplied payments, and initiate payment transfers.
  • Process account adjustments, including payment and balance transfers, and refund cheques to customers.
  • Investigate meter and billing discrepancies, determine if fieldwork is required, and initiate applicable action.
  • Initiate the withdrawal of pre-authorized payments and returns via an electronic interface.
  • Process billing adjustments to correct billing errors and reverse invoices to the last correct billing date.
  • Download payment processor data and balances payments received from payment processing agents.
  • Process requests for tax exemptions for GST, PST, ICE Levy, Carbon Tax, and Franchise Fees.
  • Analyze and process billing dispute requests from the contact centre.
  • Utilize designated systems to prepare and process billing information.
  • Process online customer payments, payment reversals, refund requests, and account adjustments.

Requirements



  • Grade 12, supplemented by courses in customer relations, business communications, and office practices.
  • Fast and accurate keyboarding/data entry skills.
  • Knowledge of billing and/or metering to perform calculations for various rate schedules, taxes, and fees.
  • Demonstrated analytical skills and judgment to determine the most appropriate action to resolve billing problems.
  • Demonstrated ability to utilize a customer-focused approach to handling difficult customer interactions.
  • Demonstrated ability to communicate clearly and effectively both verbally and in writing.
  • Demonstrated ability to utilize software applications in use in the department.
  • Demonstrated ability to prioritize and complete work within demanding work schedules.
  • Demonstrated interpersonal and communication skills, including the ability to respond to difficult and demanding customers.

FortisBC offers a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.


To learn more about the recruitment process with FortisBC, please visit our website for additional information.


FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our values.

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