Billing Specialist
1 month ago
FortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will be responsible for resolving payment issues, processing account adjustments, and ensuring the accuracy of meter information.
Key Responsibilities:- Identify and resolve payment issues through the online system, including unidentified and misapplied payments.
- Process account adjustments, including payment and balance transfers, refund cheques, and special account adjustments.
- Investigate meter and billing discrepancies, determine if fieldwork is required, and initiate applicable action.
- Provide follow-up with customers and ensure accuracy of meter information for completed work orders.
- Initiate the withdrawal of pre-authorized payments and returns via an electronic interface.
- Process billing adjustments to correct billing errors and reverse invoices to the last correct billing date.
- Download payment processor data and balances payments received from payment processing agents.
- Process requests for tax exemptions for GST, PST, ICE Levy, Carbon Tax, and Franchise Fees.
- Analyze and process billing dispute requests from the contact centre.
- Provide support in the effective resolution of complaints from customers and escalations from internal staff.
- Grade 12, supplemented by courses in customer relations, business communications, and office practices.
- Fast and accurate keyboarding/data entry skills.
- Knowledge of billing and/or metering to perform calculations for various rate schedules, taxes, and fees.
- Demonstrated analytical skills and judgment to determine the most appropriate action to resolve billing problems.
- Demonstrated ability to utilize a customer-focused approach to handling difficult customer interactions, resolving problems, and building customer relationships.
- Demonstrated ability to communicate clearly and effectively both verbally and in writing.
- Demonstrated ability to utilize software applications in use in the department.
- Demonstrated ability to prioritize and complete work within demanding work schedules.
FortisBC offers a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.
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Billing Operations Specialist
3 weeks ago
Kelowna, British Columbia, Canada fortisBC Full timeAbout the RoleFortisBC is seeking a skilled Billing Operations Specialist to join our team. As a Billing Operations Specialist, you will be responsible for identifying, resolving, and processing payment issues through our online system. You will also initiate payment transfers, contact financial institutions and collection agencies to obtain or provide...
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Billing Specialist
4 weeks ago
Kelowna, British Columbia, Canada fortisBC Full timeBilling Analyst Job DescriptionFortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.Key Responsibilities:Identify and resolve payment issues through our online system, including unidentified and misapplied payments.Process account...
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Billing Specialist
4 weeks ago
Kelowna, British Columbia, Canada fortisBC Full timeBilling Analyst Job DescriptionFortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.Key Responsibilities:Identify and resolve payment issues through our online system, including unidentified and misapplied payments.Process account...
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Billing Specialist
3 weeks ago
Kelowna, British Columbia, Canada fortisBC Full timeJob SummaryWe are seeking a skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying and resolving payment issues, processing account adjustments, and ensuring the accuracy of meter information.Key ResponsibilitiesIdentify and resolve payment issues through the online system, including unidentified...
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Billing Operations Specialist
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Kelowna, British Columbia, Canada fortisBC Full timeJob SummaryWe are seeking a skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying, resolving, and processing payment issues through our online system. You will also initiate payment transfers, contact financial institutions and collection agencies to obtain or provide payment information, and...
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