Billing Specialist

1 month ago


Kelowna, British Columbia, Canada fortisBC Full time
Billing Analyst Job Description

FortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will be responsible for resolving payment issues, processing account adjustments, and ensuring the accuracy of meter information.

Key Responsibilities:
  • Identify and resolve payment issues through the online system, including unidentified and misapplied payments.
  • Process account adjustments, including payment and balance transfers, refund cheques, and special account adjustments.
  • Investigate meter and billing discrepancies, determine if fieldwork is required, and initiate applicable action.
  • Provide follow-up with customers and ensure accuracy of meter information for completed work orders.
  • Initiate the withdrawal of pre-authorized payments and returns via an electronic interface.
  • Process billing adjustments to correct billing errors and reverse invoices to the last correct billing date.
  • Download payment processor data and balances payments received from payment processing agents.
  • Process requests for tax exemptions for GST, PST, ICE Levy, Carbon Tax, and Franchise Fees.
  • Analyze and process billing dispute requests from the contact centre.
  • Provide support in the effective resolution of complaints from customers and escalations from internal staff.
Requirements:
  • Grade 12, supplemented by courses in customer relations, business communications, and office practices.
  • Fast and accurate keyboarding/data entry skills.
  • Knowledge of billing and/or metering to perform calculations for various rate schedules, taxes, and fees.
  • Demonstrated analytical skills and judgment to determine the most appropriate action to resolve billing problems.
  • Demonstrated ability to utilize a customer-focused approach to handling difficult customer interactions, resolving problems, and building customer relationships.
  • Demonstrated ability to communicate clearly and effectively both verbally and in writing.
  • Demonstrated ability to utilize software applications in use in the department.
  • Demonstrated ability to prioritize and complete work within demanding work schedules.

FortisBC offers a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.



  • Kelowna, British Columbia, Canada fortisBC Full time

    About the RoleFortisBC is seeking a skilled Billing Operations Specialist to join our team. As a Billing Operations Specialist, you will be responsible for identifying, resolving, and processing payment issues through our online system. You will also initiate payment transfers, contact financial institutions and collection agencies to obtain or provide...

  • Billing Specialist

    4 weeks ago


    Kelowna, British Columbia, Canada fortisBC Full time

    Billing Analyst Job DescriptionFortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.Key Responsibilities:Identify and resolve payment issues through our online system, including unidentified and misapplied payments.Process account...

  • Billing Specialist

    4 weeks ago


    Kelowna, British Columbia, Canada fortisBC Full time

    Billing Analyst Job DescriptionFortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.Key Responsibilities:Identify and resolve payment issues through our online system, including unidentified and misapplied payments.Process account...

  • Billing Specialist

    3 weeks ago


    Kelowna, British Columbia, Canada fortisBC Full time

    Job SummaryWe are seeking a skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying and resolving payment issues, processing account adjustments, and ensuring the accuracy of meter information.Key ResponsibilitiesIdentify and resolve payment issues through the online system, including unidentified...


  • Kelowna, British Columbia, Canada fortisBC Full time

    A career opportunity is available with FortisBC, British Columbia's largest energy provider. As a leading company in the industry for over 100 years, we deliver renewable energy, natural gas, electricity, and propane to our customers.We are seeking talented individuals to join our team of over 2,600 employees who share our commitment to transforming B.C.'s...


  • Kelowna, British Columbia, Canada fortisBC Full time

    Job SummaryWe are seeking a skilled Billing Analyst to join our team at FortisBC. As a Billing Analyst, you will be responsible for identifying, resolving, and processing payment issues through our online system. You will also initiate payment transfers, contact financial institutions and collection agencies to obtain or provide payment information, and...

  • Accounts Specialist

    3 days ago


    Kelowna, British Columbia, Canada fortisBC Full time

    **About the Role**We are seeking a skilled Accounts Specialist to join our team at FortisBC. As an Accounts Specialist, you will play a critical role in resolving payment issues, processing account adjustments, and ensuring accuracy of meter information.**Job Summary**The ideal candidate will have Grade 12, supplemented by courses in customer relations,...


  • Kelowna, British Columbia, Canada Mavara Indian Bistro Inc. Full time

    Job Summary: We are seeking a skilled Server - Food and Beverage Services Specialist to join our team at Mavara Indian Bistro Inc. The ideal candidate will have excellent communication skills, be able to multitask, and provide exceptional customer service.Key Responsibilities:Present bills to customers and accept payment in cash, credit or debit cards,...


  • Kelowna, British Columbia, Canada Gpac Full time

    Job Title: Corporate Commercial Law Support SpecialistGPAC is seeking an experienced Legal Assistant or Paralegal to support the Corporate Law practice at our client. The ideal candidate will have a minimum of five years of work experience in a law firm within a Corporate Law support capacity within British Columbia.Responsibilities:Maintain and organize...


  • Kelowna, British Columbia, Canada Champion Homes Full time

    About the RoleChampion Homes is seeking an experienced Materials Estimator to join our team. In this critical role, you will be responsible for plant level costing and control related to materials of a home build, bill of material audits, cost analysis, new base and option pricing, and ECOs (Engineering Change Orders).


  • Kelowna, British Columbia, Canada Argus Properties Full time

    Job OverviewWe are seeking an experienced Operational Management Specialist to join our team at Argus Properties. As a key member of our finance department, you will be responsible for providing oversight and management of accounting operations, including financial reporting, budgeting, and forecasting.Key Responsibilities:Manage the completion of accounting...

  • Staff Lawyer

    2 weeks ago


    Kelowna, British Columbia, Canada BC First Nations Justice Council Full time

    Job Title: Staff Lawyer - Indigenous Justice SpecialistAbout the BC First Nations Justice Council:The BC First Nations Justice Council is a rapidly growing organization dedicated to reducing the overrepresentation of Indigenous people in the criminal justice system. As a member of our team, you will play a crucial role in supporting Indigenous communities...


  • Kelowna, British Columbia, Canada Lifemark Health Group Full time

    About the Role:We are seeking a skilled Concussion trained Physiotherapist to join our dynamic Sport Medicine clinic in Kelowna. As a member of our team, you will have the opportunity to work with a diverse range of clients and contribute to the development of individualized treatment plans.Key Responsibilities:Creating and implementing treatment plans based...


  • Kelowna, British Columbia, Canada pt Health Full time

    Concussion Physiotherapist OpportunityLifemark Sport Medicine is seeking a skilled Physiotherapist to join our team in Kelowna, BC. As a Concussion trained Physiotherapist, you will be responsible for conducting thorough assessments of patients with concussions and pain conditions, creating and implementing individualized treatment plans, and collaborating...


  • Kelowna, British Columbia, Canada pt Health Full time

    Concussion Physiotherapist OpportunityLifemark Sport Medicine is seeking a skilled Physiotherapist to join our team in Kelowna, BC. As a Concussion trained Physiotherapist, you will be responsible for conducting thorough assessments of patients with concussions and pain conditions, creating and implementing individualized treatment plans, and collaborating...


  • Kelowna, British Columbia, Canada Lifemark Full time

    Concussion Physiotherapist OpportunityLifemark Sport Medicine is seeking a skilled Physiotherapist to join our team in Kelowna, BC. As a leading provider of physiotherapy services, we are passionate about enriching the health of Canadians through movement.About the RoleWe are looking for a Physiotherapist with experience in concussion management and pain...


  • Kelowna, British Columbia, Canada Lifemark Full time

    Concussion Physiotherapist RoleLifemark, Canada's largest physiotherapy company, is seeking a skilled Physiotherapist to join our Sport Medicine clinic in Kelowna. As a passionate advocate for enriching the health of Canadians through movement, we're looking for a clinician who thrives in a dynamic out-patient clinic and is eager to learn more about...

  • Movement Specialist

    3 days ago


    Kelowna, British Columbia, Canada Lifemark Health Group Full time

    Concussion Physiotherapist OpportunityWe are seeking a highly skilled Concussion trained Physiotherapist to join our Sport Medicine clinic in Kelowna, where you will play a key role in enriching the health of Canadians through movement.About Lifemark Health GroupLifemark Health Group is Canada's largest physiotherapy company, dedicated to providing excellent...


  • Kelowna, British Columbia, Canada Garry's Moving & Construction Ltd. Full time

    Job SummaryWe are seeking a skilled Long Haul Truck Driver to join our team at Garry's Moving & Construction Ltd. The successful candidate will be responsible for transporting goods and materials across various locations, ensuring safe and secure cargo delivery.Key ResponsibilitiesOperate and drive straight or articulated trucks to transport goods and...


  • Kelowna, British Columbia, Canada Lifemark Health Group Full time

    Concussion Physiotherapist OpportunityLifemark Health Group is seeking a skilled Concussion Physiotherapist to join our Sport Medicine clinic in Kelowna. As a leading provider of physiotherapy services, we are passionate about enriching the health of Canadians through movement.About the RoleWe are looking for a clinician who is passionate about helping our...