Billing Specialist

4 weeks ago


Kelowna, British Columbia, Canada fortisBC Full time
Billing Analyst Job Description

FortisBC is seeking a skilled Billing Analyst to join our team. As a Billing Analyst, you will play a critical role in ensuring the accuracy and efficiency of our billing processes.

Key Responsibilities:
  • Identify and resolve payment issues through our online system, including unidentified and misapplied payments.
  • Process account adjustments, including payment and balance transfers, refund cheques, and payment reversals.
  • Investigate meter and billing discrepancies, determine the necessary course of action, and provide follow-up with customers.
  • Initiate the withdrawal of pre-authorized payments and returns via an electronic interface.
  • Process billing adjustments to correct billing errors and reverse invoices to the last correct billing date.
  • Download payment processor data and balance payments received from payment processing agents.
  • Process requests for tax exemptions for GST, PST, ICE Levy, Carbon Tax, and Franchise Fees.
  • Analyze and process billing dispute requests from the contact centre.
  • Utilize designated systems to prepare and process billing information.
Requirements:
  • Grade 12, supplemented by courses in customer relations, business communications, and office practices.
  • Fast and accurate keyboarding/data entry skills.
  • Knowledge of billing and/or metering to perform calculations for various rate schedules, taxes, and fees.
  • Demonstrated analytical skills and judgment to determine the most appropriate action to resolve billing problems.
  • Demonstrated ability to utilize a customer-focused approach to handling difficult customer interactions, resolving problems, and building customer relationships.
  • Demonstrated ability to communicate clearly and effectively both verbally and in writing.
  • Demonstrated ability to utilize software applications in use in the department.
  • Demonstrated ability to prioritize and complete work within demanding work schedules.

FortisBC offers a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit our website for additional information.



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